Service Quality and Performance Results through Customer Satisfaction at Small-Scale Hotels in Hanoi Area. International Journal of Scientific Research and Management (IJSRM), [S. l.], v. 11, n. 11, p. 5344–5351, 2023. DOI: 10.18535/ijsrm/v11i11.em07. Disponível em: https://ijsrm.net/index.php/ijsrm/article/view/4824. Acesso em: 22 nov. 2024.