Online Customer Engagement: A Systematic Literature Review using PRISMA protocol. International Journal of Scientific Research and Management (IJSRM), [S. l.], v. 12, n. 05, p. 6488–6515, 2024. DOI: 10.18535/ijsrm/v12i05.em18. Disponível em: https://ijsrm.net/index.php/ijsrm/article/view/5360.. Acesso em: 30 jun. 2024.