Strategy to Improve IT Maturity Level Using COBIT 2019 Framework to Improve Service Quality at PT XYZ. International Journal of Scientific Research and Management (IJSRM), [S. l.], v. 13, n. 05, p. 9927–9140, 2025. DOI: 10.18535/ijsrm/v13i05.em18. Disponível em: https://ijsrm.net/index.php/ijsrm/article/view/6348. Acesso em: 7 jun. 2025.