The Effect of Social CRM and Customer Orientation of Service Employee (COSE) On Customer Satisfaction. International Journal of Scientific Research and Management (IJSRM), [S. l.], v. 13, n. 09, p. 9651–9658, 2025. DOI: 10.18535/ijsrm/v13i09.em01. Disponível em: https://ijsrm.net/index.php/ijsrm/article/view/6617. Acesso em: 5 sep. 2025.