Factors Affecting Customer Retention in Commercial Banks In Tanzania; A Case Of Azania Bank Arusha. International Journal of Scientific Research and Management (IJSRM), [S. l.], v. 6, n. 04, p. EM–2018, 2018. DOI: 10.18535/ijsrm/v6i4.em02. Disponível em: https://ijsrm.net/index.php/ijsrm/article/view/1350.. Acesso em: 29 apr. 2024.