An Exploratory Study on the Impact of Service Quality on Membership Retention in Medical Schemes in South Africa. International Journal of Scientific Research and Management (IJSRM), [S. l.], v. 7, n. 05, p. 1126–1138, 2019. DOI: 10.18535/ijsrm/v7i5.em02. Disponível em: https://ijsrm.net/index.php/ijsrm/article/view/2191.. Acesso em: 29 apr. 2024.