Quoc Dat, Nguyen, and Nguyen Thu Hang , trans. “Service Quality and Performance Results through Customer Satisfaction at Small-Scale Hotels in Hanoi Area”. International Journal of Scientific Research and Management (IJSRM) 11, no. 11 (November 14, 2023): 5344–5351. Accessed June 28, 2025. https://ijsrm.net/index.php/ijsrm/article/view/4824.