Dr. J. Khaja sheriff2, T. Padmavathi1, , trans. “Communication A Tool To Build Relationship Quality: Evidence From Indian Retail Banks”. International Journal of Scientific Research and Management (IJSRM) 4, no. 11 (November 6, 2016). Accessed June 16, 2025. https://ijsrm.net/index.php/ijsrm/article/view/697.