Efficient Manufacturing & Logistics in Indian E- Commerce Industry and Its Effect on Customer Satisfaction
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In this paper, the topic “Efficient manufacturing and logistics in Indian e-commerce industries and its effect on customer satisfaction” refers to one of the famous method (JIT - Just in time) used in manufacturing along with labor, material, and other inputs. The JIT role in Indian ecommerce industry is increasing, and awareness of Indian e-commerce industry enhances productivity of online retailers. It generates high level of satisfaction in customers, availing offline as well as online e-commerce services. JIT also contributes in improving physical distribution quality. Internal and external environment affects logistics and supply chains. From customer point of view, demand fulfillment using JIT method, clarity of production planning, sourcing and logistics are vital in Indian e-commerce industry
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Increasing business competitiveness giving more reliable options for the customers to choose the products, at this point of time e-commerce business is raising its standards with advanced manufacturing processes and integrated logistics systems. We need to study how these efficient processes changing the level of customer satisfaction. A country like India, with rapid growth in its economy, the buying intentions of the people are changing according to the new technology and trends around the world.
Globalization all around the world, increasing the communication between the people and increasing the desire according to the perception of the people, all these would affect buying options of the customer. From the past to present, updates in the manufacturing and logistics sectors have gone a long way from traditions set of principles to Integrated logistics.
Introduction of Just-In-time, Flexibility Logistics, Green Logistics, having its significant effect on the production process and warehousing etc., and giving more appropriate results for the firms and as well as for the customer. Were people with different socio-culture, preference, and routine, differs more than the rest of the world. How these practices are working and where it was lagging. With the implementation of these practices by the Indian industry what kind of results are they getting and how much more can it be improved.
How the practices from the other parts of the world influencing India’s market. Does it create any negative impacts through the reviewing of the papers from the past, which is quite related to efficient logistics and manufacturing practices and comparing with feedback from the customer about customer behavior? The role of Technology, Economic growth, Flexibility and reliability, operations aspects, automation, and finally human psychology, we will study in the project.
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