Analysis of Business Process Reengineering in Administrative Service in Ngebel Sub District Office of Ponorogo Regency of East Java Province, Indonesia
Downloads
This research aims to analyze problem and to design procedure in administrative service in Ngebel Sub District Office of Ponorogo Regency. This research was conducted through interview, observation, and documentation. Informant as the data source of research is internal informant (service provider) and external informant (service user). The method used in deciding the data source was purposive sampling method. The result of research showed that based on the result of fishbone/cause-effect and value added analyses on administrative service held, some classical problems were still found. The administrative service procedure analyzed had Value Added Ratio of 86.36% and thereby needed improvement. The problems existing need business process reengineering on administrative service in order to support the achievement of objective, an effective and efficient administrative service. The analysis of the business process reengineering result using Business Impact Analysis showed 21 positive and 8 negative values, and thereby this result is feasible to be implemented further.
Downloads
Brennan, C., and A.Douglas. 2002.Complaints Procedures in Local Government : Informing Your Customers. International Journal of Public Sector Management, Vol. 15 No. 3, pp. 219-236.
Davenport, Thomas. 1993. Process Innovation: Reengineering Work ThroughInformation Technology. Boston,Massachusetts,US : Harvard Business School Press
Dumas, Marlon, Marcello LaRosa, JanMendling, and Hajo A. Reijers. 2018. Fundamentals of Business Process Management (2d ed). Berlin : Springer-Verlag Berlin Heidelberg GmbH & Co
Gandy, R.,A. Franci, C. Gurrieri, and B. McClelland. 2011. Demonstrating Access to Public Services Diagrammatically.International Journal of Public Administration. 34: 516–527
Hammer, Michael., and JamesChampy. 1993. Reengineering the Corporation: A Manifesto for Business Revolution. New York, US:Harper Collins Publishers
Jacka, J. Mike., and Paulette J. Keller. 2009. Business Process Mapping : Improvement Customer Satisfaction Second Edition. New Jersey US : John Wiley & Sons Inc.
Li, Zhigang., Fengyue Yang. 2016. The Government Information Model based on GPR. Journal Chengdu University of Technology. Procedia Computer Science. 91, 193-200
Manganelli, Raymond L., and Mark M. Klein. 1994. The Reengineering Handbook. Newyork, US : Amacom
Ming, Anthony., Omer Awan, and Naveed Somani. 2013. E-Governance in Small State. London, UK : Commonwealth Secretariat
Moenir, HAS.1992. Manajemen Pelayanan Umum di Indonesia. Jakarta: Bumi Aksara
National Institute for Smart Government. 2012. Governance Capacity Buliding : Government Process Reengineering. Government of India : Department of Electronics and Information Technology
Ratminto, dan Atik Septi Winarsih. 2006. Manajemen Pelayanan. Jakarta: Pustaka Pelajar
Sabaruddin,Abdul.2015. Manajemen Kolaborasi dalam Pelayanan Publik. Yogyakarta: Graha Ilmu
Schumacher, Wolf D. 1997. Managing Barriers to Business Reengineering Success. Munich : GRIN Verlag
Tan, C. W., and S. LPan.2003. Managing E-Transformation in The Public Sector; an E-Government Study of Inland Revenue Authority of Singapore. European Journal of Information Systems, 12(4), 269–281. doi:10.1057/palgrave.ejis.3000479
Vakola, Maria., and Yacine Rezgui. 2000. Criticts of Existing Business Process Reengineering Methodologies. Business Process Management Journal, 6,3,239
WeerakkodyV., M. Janssen, and Y. K. Dwivedi. 2011.Transformational Change and Business Process Reengineering (BPR): Lessons from the British and Dutch Public Sector. Gov. Inf. Q., vol. 28, no. 3, pp. 320– 328
Copyright (c) 2022 Fibi Chandra Puspita, Suwardi Unisri
This work is licensed under a Creative Commons Attribution 4.0 International License.