Public Perceptions towards Mayor's Decisions Making and Its Government Performance of Surakarta City, Central Java, Indonesia
Downloads
This research aims to study the relation of decision concept to the Mayor of Surakarta’s Performance, Central Java, Indonesia. Research analysis was conducted by comparing two data as independent variable: mayor’s attitude to government apparatus and mayor’s attitude to the public. The dependent variable was perceived performance. Data were obtained through conducting face-to-face interview with 550 respondents. The size of sample fulfilled the criterion of 5% margin error at significance level of 95. The result of research shows that public appreciates highly the mayor performance. Positively perceived performance of mayor is endorsed by the mayor’s attitude in facing some problems. The mayor tends to have different attitude in facing problems. He tends to be firmer to governmental apparatus but to deal with the people with problems more wisely.
Downloads
Ahyaruddin,M.,&Akbar,R.(2018).Indonesian Local Government’s Accountability and Performance: The Isomorphism Institutional Perspective. Jurnal Akuntansi dan Investasi,19(1),1–11.https://doi.org/10.18196/jai.190187
Ahyaruddin, Muhammad dan Muhammad Faisal Amrillah (2021) faktor penentu kinerja pemerintah daerah, Jurnal Akuntansi Multiparadigma or Journal of Multiparadigm Accounting (JAMAL) Universitas Brawijaya Malang, Vol. 12 No 3 Tahun 2021.
Anak Agung Adi Lestari (2020) pengaturan birokrasi aparatur sipil negara yang netral dan bebas dari intervensi politik, Jurnal Kerta Semaya Vol 8 nomer 12 (2020) Universitas Udayana, Bali
Ashworth, R., G. Boyne dan R. Delbridge. 2009 Escape from the Iron Cage Organizational Change and Isomorphic Pressures in the Public Sector. Journal of Public Administration Research and Theory.
Ballantyne, D. 2004. A relationship meditiated theory of internal marketing. SwedishSchool ofEconomic BusinessAdministration.HelsinkiFiland.
Bouckaert, G., & Halligan, J. (2008). Managing Performance: International Comparisons. London/New York, N.Y: Routledge.
Daliman, A. 2017. Sejarah Indonesia Abad XIX-Awal Abad XX: Sistem Politik Kolonial dan Administrasi Pemerintahan Hindia-Belanda. Yogyakarta: Ombak
Damang Averroes Al-Khawarizmi (2013) https://www.negarahukum.com/beda-keputusan-dan-kebijakan-tanggapan-atas-tulisan-f-daus-ar.html
DiMaggio, P.J. dan W.W. Powell.2007. The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields. American Sociological Review 48( 2): 147-160
Dwiyanto, Agus. 2008. Reformasi Birokrasi Publik di Indonesia : Seri Kajian Birokrasi. Yogyakarta : Gadjah Mada University Press
ELSamen, A. A., dan M. Alshurideh. 2012. The impact of internal marketing oninternal service quality: A case study in a Jordanian pharmaceutical company.International Journal of Business and Management. Vol.7 No.19. PublishedbyCanadianCenterofScienceandEducation.
Engel, J.F., Blackwell,R.D., & Miniard, P.W. (1995). Consumer Behavior. 8th Ed. Forth Worth, Texas: The Dryden Press.
Fandy, Tjiptono. 2016. Service, Quality & satisfaction. Yogyakarta. Andi
Goodnow, F.J. 1990 “Politik and Administration” dalam Shafritz, J.M & Hyde, A.C (eds). 1987
Grönroos,C.1994.Frommarketingmixtorelationshipmarketing:Towardsaparadigmshiftinmarketing.ManagementDecision.Vol.32No.2:4-20
Hallowell R., Schilesinger L. A., and Zornitsky J. 1996. Internal service quality,customer and job satisfaction: Linkages and implications for management.HumanResourcePlanning.Vol.19No.2:20.
Hersh, A. A. S. 2011. Relationship between internal marketing and service qualitywithcustomers'satisfaction.InternationalJournalofMarketingStudies.Vol.3No.2.
Heskett,J.L.,W.E.Sasser,danL.A.Schlesinger.1997.TheServiceProfitChain.NewYork:FreePress
Jumadi, (2014), PengaruhPemasaranInternalDanKualitasLayananInternalTerhadapKepuasan PelangganInternal (StudiPadaIndustriKepariwisataanDiDaerahIstimewaYogyakarta)
Kotler, Philip and Kevin Lane Keller, (2016): Marketing Management, 15th Edition New Jersey: Pearson Pretice Hall, Inc.
Kumar, P. 2010. Marketing of Hospitality and Tourism Service. Tata McGraw HillEducationPrivateLimited,NewDelhi.
Lombard, R. M. 2010. Employees as customers – An internal marketing study of theAviscarrentalgroupinSouthAfrica.AfricanJournalofBusinessManagementVol.4No.4:362-372.
Lukas Summermatter and John Philipp Siegel (2009) Defining Performance in Public Management: Variations over time and space, Paper for IRSPM XXIII, Copenhagen
Mishra, S. 2010. Internal Marketing - A tool to harness employees’ power in erviceorganizations in India. International of Business Management. Vol.5 No.1:185-193.
M.Makhfuz (2013) Hukum administrasi Negara; Graha Ilmu, Yogyakarta
Nasution, M. N. (2014). Manajemen Mutu Terpadu. Jakarta: Ghalia Indonesia
Nurkhamid, M. (2008). Implementasi Inovasi Sistem Pengukuran Kinerja InstansiPemerintah. Jurnal Akuntansi Pemerintah, 3(1),45–75.
Nur Laely, Nur Laely (2018) Sistem Pemerintahan Kolonial Hindia Belanda Di Onderafdeling Bonthain 1905-1942. thesis, Universitas Negeri Makassar.
Oxford Dictionary (1998)
Oliver, R. L. 1997. Satisfaction: A Behavioral Perspective on the Consumer. NewYork:TheMcGraw-HillCompanies,Inc.
Oliver, R. L. 1999. Whence consumer loyalty. Journal of Marketing. Vol.63 (SpecialIssue):33-44.
Pujawati, Putri dan Elan Eriswanto (2021) penilaian kinerja dengan perspektif pelanggan perspektif pembelajaran dan pertumbuhan balanced scorecard; Balance : Jurnal Akuntansi Dan Bisnis Vol 6, No 1, Juni 2021, Hal 30 – 40
Rismawati, & Mattalata. (2018). Evaluasi Kinerja Penilaian Kinerja Atas Dasar Prestasi Kerja Berorientasi kedepan (I. Marzuki (ed.); 1st ed.). Celebes Media Perkasa.
Robertson, Gordon. (2002). “Review Kinerja”. Lokakarya Review Kinerja.BPKP dan Executive Education.
Schneider,B.,danS.A.White.2004.Servicequality:researchperspectives. California:SagePub-lications
Tauhid dan Gufran (2019). Intervensi politik dalam mutasi pejabat birokrasi pemerintah Kota Bima, Jurnal Administrasi Negara, Sekolah Tinggi Ilmu Sosial dan Ilmu Politik (STISIP) Boja, Bima Vol. 16 No. 1 Januari – Juni 2019
Ujang Syahrul Mubarok. (2018). Penerapan SWOT Balanced Scorecard pada Perencanaan Strategi Bisnis (Bichiz Daz (ed.); 1st ed.). CV Jakad.
Wang, M. C. 2012. The mediating effect of quality of service on the effectiveness ofemployee training and customer satisfaction. International Research JournalofFinanceandEconomics. Issue90
Copyright (c) 2024 Doktor Suwardi, Sri Risis Sugiyarti
This work is licensed under a Creative Commons Attribution 4.0 International License.
