Organizational Change Dynamics and Their Impact on Employee Well-Being: A Quantitative Exploration within a Moroccan Hotel Chain
Downloads
This research aims to examine the effect of organizational change on the health and well-being of employees, a topical issue in the contemporary professional environment. The study focuses on a case of a Moroccan hotel company, providing an original insight into the hotel industry in Morocco. The main goal is to explore the links between the dimensions of organizational change and the health and well-being of employees, in order to determine how organizations can optimize the management of these transformations. The research adopts a quantitative approach, including the collection of primary data from the employees of the hotel chain, followed by the validation of the instruments and a rigorous statistical analysis. The results show that the clarity of the goals and the vision of the change is essential for the health and well-being of employees. Moreover, the involvement of employees in the decisions related to the change has a positive influence on their health and well-being. However, the role of communication in the change process has not been verified significantly. These findings have practical implications for managers, highlighting the importance of clarity in communicating the goals and the involvement of employees in the decision-making process. They suggest strategies to improve the health and well-being of employees and their adaptation to the change, fostering a more positive and productive work climate.
Downloads
Allen, N. J., & Meyer, J. P. (1990). The measurement and antecedents of affective, continuance and normative commitment to the organization. Journal of Occupational Psychology, 63(1), 1-18.
Armenakis, A. A., & Harris, S. G. (2009). Reflections: Our journey in organizational change research and practice. Journal of Change Management, 9(2), 127-142.
Ashford, S. J., & Cummings, L. L. (1983). Feedback as an individual resource: Personal strategies of creating information. Organizational Behavior and Human Performance, 32(3), 370-398.
Avolio, B. J., & Gardner, W. L. (2005). Authentic leadership development: Getting to the root of positive forms of leadership. The Leadership Quarterly, 16(3), 315-338.
Bakker, A. B., & Demerouti, E. (2001). The job demands-resources model of burnout. Journal of Applied Psychology, 86(3), 499-512.
Bakker, A. B., Demerouti, E., & Verbeke, W. (2004). Using the job demands‐resources model to predict burnout and performance. Human Resource Management, 43(1), 83-104.
Beehr, T. A., Jex, S. M., Stacy, B. A., & Murray, M. A. (2000). Work stressors and coworker support as predictors of individual strain and job performance. Journal of Organizational Behavior, 21(4), 391-405.
Biswas-Diener, R., & King, L. A. (2006). The psychology of subjective well-being. In M. Eid & R. J. Larsen (Eds.), The science of subjective well-being (pp. 63-84). Guilford Press.
Bridges, W. (1991). Managing transitions: Making the most of change. Addison-Wesley.
Buhalis, D., & Sinarta, Y. (2019). Real-time co-creation and nowness service: lessons from tourism and hospitality. Journal of Travel & Tourism Marketing, 36(5), 563-582.
Burnes, B. (2004). Emergent change and planned change – competitors or allies? The case of XYZ construction. International Journal of Operations & Production Management, 24(9), 886-902. https://doi.org/10.1108/01443570410552108
Cheng, M., & Jin, X. (2017). What do Airbnb users care about? An analysis of online review comments. International Journal of Hospitality Management, 76, 58-70.
Cohen, J., Cohen, P., West, S. G., & Aiken, L. S. (2003). Applied multiple regression/correlation analysis for the behavioral sciences (3rd ed.). Routledge.
Cohen, S., Kamarck, T., & Mermelstein, R. (1983). A global measure of perceived stress. Journal of Health and Social Behavior, 24(4), 385-396.
Creswell, J. W. (2014). Research design: Qualitative, quantitative, and mixed methods approaches (4th ed.). Sage Publications.
Cronbach, L. J. (1951). Coefficient alpha and the internal structure of tests. Psychometrika, 16(3), 297-334.
Creswell, J. W. (2014). Research design: Qualitative, quantitative, and mixed methods approaches (4th ed.). Sage Publications.
Deci, E. L., & Ryan, R. M. (2000). The "what" and "why" of goal pursuits: Human needs and the self-determination of behavior. Psychological Inquiry, 11(4), 227-268.
De Witte, H., & Näswall, K. (2003). Objective vs subjective job insecurity: Consequences of temporary work for job satisfaction and organizational commitment in four European countries. Economic and Industrial Democracy, 24(2), 149-188
Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986). Perceived organizational support. Journal of Applied Psychology, 71(3), 500-507.
Emmons, R. A. (2005). Striving for the sacred: Personal goals, life meaning, and religion. Journal of Social Issues, 61(4), 731-745.
Field, A. (2013). Discovering statistics using IBM SPSS statistics (4th ed.). Sage Publications.
Ford, J. K., Smith, E. M., Weissbein, D. A., Gully, S. M., & Salas, E. (1998). Relationships of goal orientation, metacognitive activity, and practice strategies with learning outcomes and transfer. Journal of Applied Psychology, 83(2), 218.
Fowler, F. J. (2013). Survey research methods (5th ed.). Sage Publications.
Fredrickson, B. L. (2001). The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions. American Psychologist, 56(3), 218-226.
Greenberg, J. (1990). Organizational justice: Yesterday, today, and tomorrow. Journal of Management, 16(2), 399-432.
Hakanen, J., Bakker, A. B., & Schaufeli, W. B. (2006). Burnout and work engagement among teachers. Journal of School Psychology, 43(6), 495-513.
House, J. S. (1981). Work stress and social support. Addison-Wesley.
Hurrell, J. J., & Murphy, L. R. (1996). Occupational stress interventions. American Journal of Industrial Medicine, 29(4), 338-341.
Kahn, R. L. (1980). Social support: Content, causes and consequences. In A. Baum, J. E. Singer, & S. E. Taylor (Eds.), Handbook of psychology and health (Vol. 4, pp. 253-267). Erlbaum.
Kanter, R. M. (1977). Men and Women of the Corporation. Basic Books.
Karasek, R. A. (1979). Job demands, job decision latitude, and mental strain: Implications for job redesign. Administrative Science Quarterly, 24(2), 285-308.
King, C., & Prideaux, B. (2019). Tourism, climate change and sustainability. Routledge.
Kotter, J. P. (1996). Leading Change. Harvard Business Review Press.
Kossek, E. E., & Ozeki, C. (1998). Work-family conflict, policies, and the job-life satisfaction relationship: A review and directions for organizational behavior-human resources research. Journal of Applied Psychology, 83(2), 139-149.
Lazarus, R. S., & Folkman, S. (1984). Stress, appraisal, and coping. Springer Publishing Company.
Lewin, K. (1947). Frontiers in group dynamics: Concept, method and reality in social science; social equilibria and social change. Human Relations, 1(1), 5-41.
Li, A., Cropanzano, R., & Molina, A. (2012). Fairness at the unit level: Justice climate, justice climate strength, and peer justice. Journal of Applied Psychology, 97(2), 421-436.
Likert, R. (1932). A technique for the measurement of attitudes. Archives of Psychology, 22(140), 1-55.
Luhmann, M., Hofmann, W., Eid, M., & Lucas, R. E. (2012). Subjective well-being and adaptation to life events: A meta-analysis. Journal of Personality and Social Psychology, 102(3), 592-615.
McKinsey & Company. (1980). The McKinsey 7S Framework.
Meyer, J. P., & Allen, N. J. (1997). Affective and continuance commitment to the organization: Evaluation of measures and analysis of concurrent and time-lagged relations. Journal of Applied Psychology, 82(1), 30-43.
Nunnally, J. C. (1978). Psychometric theory (2nd ed.). McGraw-Hill.
Oppenheim, A. N. (1992). Questionnaire design, interviewing and attitude measurement. Pinter Publishers.
Ottenbacher, M., Harrington, R. J., & Semeijn, J. (2012). Innovations in the international hotel industry. Journal of Hospitality & Tourism Research, 36(3), 391-411.
Ryff, C. D., & Keyes, C. L. M. (1995). The structure of psychological well-being revisited. Journal of Personality and Social Psychology, 69(4), 719-727.
Rynes, S. L., Gerhart, B., & Parks, L. (2005). Personnel psychology: Performance evaluation and pay for performance. Annual Review of Psychology, 56, 571-600.
Saks, A. M., & Ashforth, B. E. (1997). Socialization tactics: Longitudinal effects on newcomer adjustment. Academy of Management Journal, 39(1), 149-178.
Schneider, B. (1990). The climate for service: An application of the climate construct. In B. Schneider (Ed.), Organizational climate and culture (pp. 383-412). Jossey-Bass.
Schultz, P. W., & Tabanico, J. (2007). Self, identity, and the natural environment: Exploring implicit connections with nature. Journal of Applied Social Psychology, 37(6), 1219-1247.
Seligman, M. E. P. (2011). Flourish: A visionary new understanding of happiness and well-being. Free Press.
Senior, B., & Swailes, S. (2017). Organizational Change (5th ed.). Pearson.
Spector, P. E. (1986). Perceived control by employees: A meta-analysis of studies concerning autonomy and participation at work. Human Relations, 39(11), 1005-1016.
Tabachnick, B. G., & Fidell, L. S. (2013). Using multivariate statistics (6th ed.). Pearson Education.
ten Brummelhuis, L. L., & Bakker, A. B. (2012). Staying engaged during the week: The effect of off-job activities on next day work engagement. Journal of Occupational Health Psychology, 17(4), 445-455.
Tims, M., Bakker, A. B., & Derks, D. (2013). The impact of job crafting on job demands, job resources, and well-being. Journal of Occupational Health Psychology, 18(2), 230-240.
Wang, M., et al. (2014). Work-family conflict and burnout among Chinese doctors: The mediating role of psychological capital. Journal of Occupational Health, 56(4), 300-306.
Warr, P. (1999). Well-being and the workplace. In D. Kahneman, E. Diener, & N. Schwarz (Eds.), Well-being: The foundations of hedonic psychology (pp. 392-412). Russell Sage Foundation.
Warr, P. (1999). Psychology at work (5th ed.). Penguin Books.
Wilkinson, A. (1998). Empowerment: Theory and practice. Personnel Review, 27(1), 40-56.
Xiong, J., Lipsitz, O., Nasri, F., Lui, L. M. W., Gill, H., Phan, L., ... & McIntyre, R. S. (2020). Impact of COVID-19 pandemic on mental health in the general population: A systematic review. Journal of Affective Disorders, 277, 55-64.
Yin, R. K. (2018). Case study research and applications: Design and methods (6th ed.). Sage Publications.
Copyright (c) 2024 Ghita TAOUSSI, Khaoula AFILAL
This work is licensed under a Creative Commons Attribution 4.0 International License.