ISSN (Online): 2321-3418
server-injected
Economics and Management
Open Access

Impact of recognition on employees` performance in the Manufacturing Industries in Tanzania: A Case of Tanga Cement Company

, ,
DOI: 10.18535/ijsrm/v12i03.em11· Pages: 6059-6073· Vol. 12, No. 03, (2024)· Published: March 9, 2024
PDF
Views: 1,547 PDF downloads: 1,578

Abstract

Motivation works differently among employees in an organisation. While it is generally acceptable that monetary incentive is preferable among employees but there is a debate regarding non–financial incentives such as recognition on whether they impact employee performance. This study examined the impact of recognition on employees` performance in the manufacturing industries in Tanzania by using a case of Tanga Cement Company. In conducting this study, the researchers employed a descriptive research design. Furthermore, a simple random sampling method was used to select 50 respondents which enabled the collection of quantitative data through the use of questionnaires. In analysis, the study employed descriptive and inferential statistics to analyse the data with the aid of the Statistical Package of Social Science (SPSS). The study found that media representation boosts employees' desire to perform better, highlighting the importance of visibility and validation. Personal recognition fosters enhanced dedication, aligning with motivation theories. Receipt of recognition letters validates hard work, increasing job satisfaction and loyalty. Recognition programmes also lift employees' morale, influencing productivity and teamwork. Public recognition fosters commitment, and positive perceptions of work, workplace, and colleagues are crucial for a positive work environment. Furthermore, verbal appreciation from supervisors and co-workers is the most impactful form of recognition, as it is immediate and personal. Receiving a recognition certificate is also significant, as formal acknowledgement can enhance employees' work performance. The study recommends that implementing media representation strategies, establishing recognition programmes, and utilising tangible tokens of appreciation can be the best strategies to boost employee performance. This creates a positive work environment, enhances dedication, and boosts productivity by reinforcing appreciation and acknowledgement.

References

  1. Aboramadan, M., Hassi, A., Alharazin, H., Dahleez, K. A., & Albashiti, B. (2019). Volunteering drivers and continuation will: the role of engagement. Journal of Management Development, 38(5), 405-420. https://doi.org/10.1108/jmd-02-2019-0057DOI ↗Google Scholar ↗
  2. Afolabi, M. O., Essien, A. E., & Ogunsola, M. O. (2022). Effect of Recognition and Career Advancement on Employee Job Performance: A Study of Nigerian Brewery Plc. Imagbon, Ijebu-Ode, Ogun State. Business Management and Strategy, 13(1), 34-47.Google Scholar ↗
  3. Ali, Z., Sabir, S., & Mehreen, A. (2019). Predicting engagement and performance through firm’s internal factors. Journal of Advances in Management Research, 16(5), 763-780. https://doi.org/10.1108/jamr-11-2018-0098DOI ↗Google Scholar ↗
  4. Alnuaimi, Y. M. A. (2022). Impacts of workplace factors on employee engagement in the public sector. European Journal of Marketing and Economics, 5(1), 57-70. https://doi.org/10.26417/969ouv25DOI ↗Google Scholar ↗
  5. Ampofo, E. T., Karatepe, O. M., Mensah, I., & Wilberforce, M. T. (2023). The effect of employee recognition on restaurant employees’ job embeddedness, knowledge sharing and service orientation: abusive supervision as a moderator. International Journal of Contemporary Hospitality Management, 35(10), 3612-3637. https://doi.org/10.1108/ijchm-01-2022-0036DOI ↗Google Scholar ↗
  6. Anastasi, A. (2022). A not merely charitable alliance: anti‐poverty workers within and against the state. Journal of Historical Sociology, 35(2), 264-282. https://doi.org/10.1111/johs.12375DOI ↗Google Scholar ↗
  7. Bocean, C., Rotea, C., Vărzaru, A., Ploscaru, A., & Rotea, C. (2021). A two-stage sem—artificial neural network analysis of the rewards effects on self-perceived performance in healthcare. International Journal of Environmental Research and Public Health, 18(23), 12387. https://doi.org/10.3390/ijerph182312387DOI ↗Google Scholar ↗
  8. Burke, J. (2021). The role of social bonds in understanding the pre- and post-recognition effects of recognition visibility. The Accounting Review, 97(5), 119-137. https://doi.org/10.2308/tar-2019-0189DOI ↗Google Scholar ↗
  9. Chagadama, P. D. J., Luamba, P. D. D. S., & Mutamba, P. D. I. E. M. (2022). Reducing voluntary employee turnover in small construction companies for long-term productivity. International Journal of Business and Management Research, 10(3), 53-70. https://doi.org/10.37391/ijbmr.100301DOI ↗Google Scholar ↗
  10. Cohen, A. and Ehrlich, S. (2019). Exchange variables, organizational culture and their relationship with constructive deviance. Management Research Review, 42(12), 1423-1446. https://doi.org/10.1108/mrr-09-2018-0354DOI ↗Google Scholar ↗
  11. Dlamini, N. P., Suknunan, S., & Bhana, A. (2022). Influence of employee-manager relationship on employee performance and productivity. Problems and Perspectives in Management, 20(3), 28-42. https://doi.org/10.21511/ppm.20(3).2022.03DOI ↗Google Scholar ↗
  12. Dwiyanti, N. and Dudija, N. (2019). The effect of rewards on employee performance with employee engagement as an intervening variable in Indonesian pharmaceutical companies. Journal of International Conference Proceedings, 2(3), 191-199. https://doi.org/10.32535/jicp.v2i3.662DOI ↗Google Scholar ↗
  13. Emmanuela, A., Phina, O., & Chike, N. (2023). Perceived organizational support as a panacea for good employee performance: a banking context. International Journal of Management & Entrepreneurship Research, 5(4), 209-217. https://doi.org/10.51594/ijmer.v5i4.463DOI ↗Google Scholar ↗
  14. Ewool, E. M., Azinga, S. A., & Kamil, N. M. (2021). The influence of employee recognition on employee engagement: the moderating role of salary satisfaction. International Journal of Academic Research in Accounting, Finance and Management Sciences, 11(3). https://doi.org/10.6007/ijarafms/v11-i3/10554DOI ↗Google Scholar ↗
  15. Gashi, A. and Williams, C. C. (2019). Evaluating the prevalence and distribution of unregistered employment in Kosovo: lessons from a 2017 survey. South-East European Journal of Economics and Business, 14(1), 7-20. https://doi.org/10.2478/jeb-2019-0001DOI ↗Google Scholar ↗
  16. Hussain, S., Nisar, Q., Kamboh, A., & Ali, S. (2019). Impact of employees’ recognition, rewards and job stress on job performance. Seisense Journal of Management, 2(2), 69-82. https://doi.org/10.33215/sjom.v2i2.121DOI ↗Google Scholar ↗
  17. Ibitomi, T., Ojatuwase, O., Emmanuella, O., & Eke, T. (2022). Influence of intrinsic reward on employees’ performance in deposit money banks in Ondo state, Nigeria. Journal of Human Resource and Sustainability Studies, 10(03), 528-541. https://doi.org/10.4236/jhrss.2022.103032DOI ↗Google Scholar ↗
  18. Khan, H., Chowdhury, M. S., & Kang, D. (2022). Leaders’ emotion regulation and the influence of respect and entitlement on employee silence. Sustainability, 14(4), 2389. https://doi.org/10.3390/su14042389DOI ↗Google Scholar ↗
  19. Kranabetter, C. and Niessen, C. (2019). Appreciation and depressive symptoms: the moderating role of need satisfaction. Journal of Occupational Health Psychology, 24(6), 629-640. https://doi.org/10.1037/ocp0000153DOI ↗Google Scholar ↗
  20. Kumar, S. S., Jeon, D., Lingam, S., Chand, A. P., & Ku, B. (2021). Can insider status promote employee voice behaviour? International Journal of Management and Sustainability, 10(4), 123-134. https://doi.org/10.18488/journal.11.2021.104.123.134DOI ↗Google Scholar ↗
  21. Kurniawan, R. and Anindita, R. (2021). Impact of perceived supervisor support and rewards and recognition toward performance through work satisfaction and employee engagement in employee marketing banks. Business and Entrepreneurial Review (Ber), 21(1), 171-192. https://doi.org/10.25105/ber.v21i1.9280DOI ↗Google Scholar ↗
  22. Lema, M. E. (2020). Effect of Employees’ Non-Monetary Motivational Factors on Job Performance in Public Institutions. Master’s Dissertation. Institute of Accountancy Arusha.Google Scholar ↗
  23. Liu, X., Yu, J., Guo, Q., & Li, J. (2022). Employee engagement, its antecedents and effects on business performance in the hospitality industry: a multilevel analysis. International Journal of Contemporary Hospitality Management, 34(12), 4631-4652. https://doi.org/10.1108/ijchm-12-2021-1512DOI ↗Google Scholar ↗
  24. Masri, N. and Suliman, A. (2019). Talent management, employee recognition and performance in the research institutions. Studies in Business and Economics, 14(1), 127-140. https://doi.org/10.2478/sbe-2019-0010DOI ↗Google Scholar ↗
  25. Mmari, J., Kovács, Z., & Kálmán, C. (2022). education sector policies and their role in the integration of workplace learning and higher education: a case of Tanzania’s higher technical and engineering education. Journal of Adult Learning Knowledge and Innovation, 4(2), 76-87. https://doi.org/10.1556/2059.2021.00051DOI ↗Google Scholar ↗
  26. Msuya, M. S. and Kumar, A. B. (2022). The role of supervisor work-life support on the correlation between work autonomy, workload and performance: perspective from Tanzania banking employees. Future Business Journal, 8(1). https://doi.org/10.1186/s43093-022-00139-3DOI ↗Google Scholar ↗
  27. Nguyen, P., Le, H., Trinh, T., & Thi, H. (2019). the effects of inclusive leadership on job performance through mediators. Asian Academy of Management Journal, 24(2), 63-94. https://doi.org/10.21315/aamj2019.24.2.4DOI ↗Google Scholar ↗
  28. Okereke, L. O. and Asha, B. (2022). Effect of non-monetary rewards on employees’ performance in Mount Meru referral hospital in Arusha, Tanzania. Volume 2, Issue 4, 2(4), 1-8. https://doi.org/10.46606/eajmbs2022v02i04.0012DOI ↗Google Scholar ↗
  29. Okon, M. G., John, N. E., & Imagha, O. (2023). Employee well-being: recognition and non-academic staff performance in select federal universities, South-South geo-political zone, Nigeria. Global Journal of Human Resource Management, 11(1), 13-26. https://doi.org/10.37745/gjhrm.2013/vol11n11326DOI ↗Google Scholar ↗
  30. Panthi, R. (2019). Morale and its impact on organizational performance in Nepal Airlines Corporation in Nepal. International Journal of Advanced Research, 7(12), 354-364. https://doi.org/10.21474/ijar01/10161DOI ↗Google Scholar ↗
  31. Perumal, G., Sinniah, S., Mariadas, P., Muhammad, Z., & Mohamed, R. (2019). An examination of the moderating role of gender on turnover intention among manufacturing industry employees in Malaysia. International Journal of Engineering and Advanced Technology, 8(6s3), 904-911. https://doi.org/10.35940/ijeat.f1046.0986s319DOI ↗Google Scholar ↗
  32. Putri, M., Ahwallia, A., Radhiya, F., Octaviyana, F., & Putri, S. (2022). Employee performance in Indonesian companies: work environment, training & career development, and rewards & recognition as antecedents. Journal of Business Management and Social Studies, 2(1), 9-21. https://doi.org/10.53748/jbms.v2i1.31DOI ↗Google Scholar ↗
  33. Rafiey, H., Johar, E. R., & Nor, N. M. (2020). Managing the obligation to stay through employee involvement, recognition and amo model: a study among millennial employees. Asian Journal of Business and Accounting, 13(2), 93-124. https://doi.org/10.22452/ajba.vol13no2.4DOI ↗Google Scholar ↗
  34. Saiari, A. A., Puteh, F., & Ali, A. J. (2020). Assessing construct reliability of human resources management practices (hrm) and employee loyalty: A preliminary evidence from the Omani logistic sector. International Journal of Human Resource Studies, 10(3), 22. https://doi.org/10.5296/ijhrs.v10i3.16876DOI ↗Google Scholar ↗
  35. Saritha, K. and Sunitha, T. (2023). I want to quit! exploring determinants of turnover intention among employees of microfinance institutions. Contemporary Management Research, 18(2), 165-197. https://doi.org/10.7903/cmr.22157DOI ↗Google Scholar ↗
  36. Scherbaum, C., Naidoo, L., & Saunderson, R. (2021). The impact of manager recognition training on performance: a quasi-experimental field study. Leadership & Organization Development Journal, 43(1), 57-70. https://doi.org/10.1108/lodj-04-2021-0144DOI ↗Google Scholar ↗
  37. Subramaniam, C., Choo, L., & Johari, J. (2019). What makes employees want to stay? a study in the Malaysian manufacturing sector. Global Business and Organizational Excellence, 38(5), 33-43. https://doi.org/10.1002/joe.21949DOI ↗Google Scholar ↗
  38. Villela, M., Bulgacov, S., & Morgan, G. (2019). B Corp certification and its impact on organizations over time. Journal of Business Ethics, 170(2), 343-357. https://doi.org/10.1007/s10551-019-04372-9DOI ↗Google Scholar ↗
  39. Wang, P. (2023). When peer recognition backfires: the impact of peer information on subsequent helping behaviour. Accounting Perspectives, 22(3), 341-374. https://doi.org/10.1111/1911-3838.12335DOI ↗Google Scholar ↗
  40. Weldeghebriel, Z., Mberia, H., & Ndavula, J. (2023). Influence of communication structure on employee performance in selected large manufacturing businesses in Eritrea. International Journal of Communication and Public Relations, 7(2), 13-40. https://doi.org/10.47604/ijcpr.1728DOI ↗Google Scholar ↗
  41. White, P. (2021). Exploring remote and onsite employees’ preferred appreciation languages prior to COVID-19 and during COVID-19. Strategic HR Review, 20(4), 130-136. https://doi.org/10.1108/shr-04-2021-0017DOI ↗Google Scholar ↗
  42. Yang, T., Xia, J., & Cheng, H. (2022). employee recognition, task performance, and OCB: mediated and moderated by pride. Sustainability, 14(3), 1631. https://doi.org/10.3390/su14031631DOI ↗Google Scholar ↗
  43. Zin, M., Ibrahim, H., Aman‐Ullah, A., & Ibrahim, N. (2022). Transformational leadership, job enrichment and recognition as predictors of job satisfaction in non-profit organizations. Nankai Business Review International, 14(2), 338-351. https://doi.org/10.1108/nbri-01-2022-0010DOI ↗Google Scholar ↗
Author details
Sikira R.
Institute of Accountancy Arusha
✉ Corresponding Author
👤 View Profile →
Filbert R.
Institute of Accountancy Arusha
👤 View Profile →🔗 Is this you? Claim this publication