Strategy to Optimize Quality Culture to Increase Lecturer's Commitment to Implementing Three Pillars in Higher Education

Hotmaulina Sihotang; Erni Murniarti

doi:10.18535/ijsrm/v12i08.el02

Abstract

Quality lecturers have a very strategic role in determining the quality of higher education (HE). Lecturers have the duties and responsibilities of carrying out three pillars in HE, namely education, research and service and community service in accordance with the demands of lecturer workload and developing a culture of quality. This research uses a quantitative approach with a survey method. The research was conducted at the Indonesian Christian University. The population was all lecturers and a sample of 104 people using sampling techniques. Data collection techniques using questionnaires using the Likert model and two expert opinions. Data analysis used descriptive and inferential with useed of SPSS 26 and SITOREM (Scientific Identification Theory to Conduct Operation Research in Education Management). The research results findings: (a) lecturers' perceptions of lecturers' commitment to implementing good three pillars of HE; (b) lecturers' perceptions of quality culture are very good, (c) the relationship between lecturers' commitment to quality culture is moderate but positive and significant; (d) strategies to improve the culture of quality in HE include leaders becoming role models, lecturers adhering to their main duties and responsibilities, lecturers having a growth mindset and being agile in changing, lecturers being active in activities outside campus such as taking part in conferences, being resource persons.

Keywords

Quality culturecommitmentthree pillars HE

References

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[refR-2] Ahmad, M. N. (2023). Quality Control in Improving Product and Service Quality. Archiwum Wiedzy Inżynierskiej, 8.Google Scholar ↗

[refR-3] Al-Jabari, B., & Ghazzawi, I. (2019). Organizational Commitment: A Review of the Conceptual and Empirical Literature and a Research Agenda. International Leadership Journal, 11(1).Google Scholar ↗

[refR-4] Basha, M. B., & Lal, D. (2019). Indian consumers' attitudes towards purchasing organically produced foods: An empirical study. Journal of cleaner production, 215, 99-111.Google Scholar ↗

[refR-5] Bugdol, M. (2022). Punishment for poor product quality: qualitative research results. Zeszyty Naukowe-Politechnika Śląska. Organizacja i Zarządzanie= Scientific Papers-Silesian University of Technology. Organization & Management, (163).Google Scholar ↗

[refR-6] Creswell, J. W., & Poth, C. N. (2016). Qualitative inquiry and research design: Choosing among five approaches. Sage publications.Google Scholar ↗

[refR-7] De Mooij, M. (2019). Consumer behavior and culture: Consequences for global marketing and advertising.Google Scholar ↗

[refR-8] Dweck, C. (2017). Mindset-updated edition: Changing the way you think to fulfil your potential. Hachette UK.Google Scholar ↗

[refR-9] Etikan, I., & Bala, K. (2017). Sampling and sampling methods. Biometrics & Biostatistics International Journal, 5(6), 00149.Google Scholar ↗

[refR-10] Fitrio, T., Apriansyah, R., Utami, S., & Yaspita, H. (2019). The effect of job satisfaction to organizational citizenship behavior (OCB) mediated by organizational commitment. International Journal of Scientific Research and Management, 7(09), 1300-1310.Google Scholar ↗

[refR-11] García-Rodríguez, F. J., Dorta-Afonso, D., & Gonzalez-de-la-Rosa, M. (2020). Hospitality diversity management and job satisfaction: The mediating role of organizational commitment across individual differences. International Journal of Hospitality Management, 91, 102698.Google Scholar ↗

[refR-12] Hadi, N., & Tentama, F. (2020). Affective commitment, continuance commitment and normative commitment in reflecting organizational commitment. American International Journal of Business Management (AIJBM), 3(8), 148-156.Google Scholar ↗

[refR-13] Haidle, M. N., & Schlaudt, O. (2020). Where does cumulative culture begin? A plea for a sociologically informed perspective. Biological Theory, 15(3), 161-174.Google Scholar ↗

[refR-14] Halker Singh, R. B., Bobker, S. M., Roberts, J. L., Charleston IV, L., Robbins, M. S., Pradhan, A., ... & Gelfand, A. A. (2021). Advancing our commitment to our peer reviewers. Headache: The Journal of Head and Face Pain, 61(9), 1299-1301.Google Scholar ↗

[refR-15] Hardhienata, S. , dkk (2024). SITOREM (Scientific Identification Theory to Conduct Operation Research in Education Management). Jakarta: Literasi NusantaraGoogle Scholar ↗

[refR-16] Hardiyana, A. (2015). Iklim Kerja, Pemberdayaan dan Komitmen Organisasional. Majalah Bisnis dan Iptek, 8(2), 63-72.Google Scholar ↗

[refR-17] Henricks, T. S. (2020). Play Studies: A Brief History. American Journal of Play, 12(2), 114-155.Google Scholar ↗

[refR-18] Huang, Y., Ma, Z., & Meng, Y. (2018). High‐performance work systems and employee engagement: empirical evidence from China. Asia Pacific Journal of Human Resources, 56(3), 341-359.Google Scholar ↗

[refR-19] Irianto, H. A. (2017). Pendidikan sebagai investasi dalam pembangunan suatu bangsa. Kencana.Google Scholar ↗

[refR-20] Ismaillah, R. R., & Prasetyono, H. (2021). Pengaruh kepuasan kerja dan komitmen organisasi terhadap organizational citizenship behavior dosen. Sosio E-Kons, 13(2), 129-137.Google Scholar ↗

[refR-21] Kurniawan, D. A., Astalini, A., Darmaji, D., & Melsayanti, R. (2019). Students' Attitude towards Natural Sciences. International Journal of Evaluation and Research in Education, 8(3), 455-460.Google Scholar ↗

[refR-22] Loan, L. J. M. S. L. (2020). The influence of organizational commitment on employees’ job performance: The mediating role of job satisfaction. Management Science Letters, 10(14), 3307-3312.Google Scholar ↗

[refR-23] Love, K. G., & Stemer, A. P. (2022). Commitment to the university as defined by the Allen and Meyer model: Student-athlete versus nonstudent-athlete differences. Journal of College Student Retention: Research, Theory & Practice, 23(4), 799-814.Google Scholar ↗

[refR-24] Maryuliana, M., Subroto, I. M. I., & Haviana, S. F. C. (2016). Sistem informasi angket pengukuran skala kebutuhan materi pembelajaran tambahan sebagai pendukung pengambilan keputusan di sekolah menengah atas menggunakan skala likert. TRANSISTOR Elektro dan Informatika, 1(1), 1-12.Google Scholar ↗

[refR-25] Nottingham, J., & Larsson, B. (2018). Challenging mindset: why a growth mindset makes a difference in learning–and what to do when it doesn’t. Corwin Press.Google Scholar ↗

[refR-26] Park, S. B. (2021). Validating a mindset scale (Master's thesis).Google Scholar ↗

[refR-27] Permatasari, A. (2015, December). Membangun kualitas bangsa dengan budaya literasi. In Prosiding Seminar Nasional Bulan Bahasa UNIB (Vol. 148). Bengkulu: Universitas Bengkulu.Google Scholar ↗

[refR-28] Pertiwi, D. R. (2020). Hubungan Learning Agility Dan Commitment To Change Pada Dosen Back Office Di Pt. Graha Bumi Hijau (Doctoral dissertation, Universitas Mercu Buana Jakarta).Google Scholar ↗

[refR-29] Ridwan, M., Mulyani, S. R., & Ali, H. (2020). Improving employee performance through perceived organizational support, organizational commitment and organizational citizenship behavior. Systematic Reviews in Pharmacy, 11(12).Google Scholar ↗

[refR-30] Sari, P. O. (2018). Pengaruh Gaya Kepemimpinan Transformasional, Komitmen Afektif, Komitmen Kontinuans dan Komitmen Normatif terhadap Kesiapan Berubah (Studi Pada Bank BRI Kantor Wilayah Yogyakarta). EXERO: Journal of Research in Business and Economics, 1(1), 68-89.Google Scholar ↗

[refR-31] Sharma, G. (2017). Pros and cons of different sampling techniques. International journal of applied research, 3(7), 749-752.Google Scholar ↗

[refR-32] Sihotang, H. (2020). Academic and scientific leaderships of private colleges. Journal of Advanced Research in Dynamical and Control Systems, 12(2), 2600-2606.Google Scholar ↗

[refR-33] Sihotang, H. (2023). Metode penelitian kuantitatif. Jakarta: UKI PressGoogle Scholar ↗

[refR-34] Tamam, M. B. (2023). Mutu Layanan Pendidikan di Indonesia Dalam Kajian Teoritis dan Literatur Review. Madani: Jurnal Ilmiah Multidisiplin, 1(4).Google Scholar ↗

[refR-35] Widodo, H. (2018). Revitalisasi Sekolah Berbasis Budaya Mutu. Ta dib Jurnal Pendidikan Islam, 7(2), 473-486.Google Scholar ↗

[refR-36] Wiratno, A., Ningsih, W., & Putri, N. K. (2016). Partisipasi anggaran terhadap kinerja manajerial dengan komitmen organisasi, motivasi dan struktur desentralisasi sebagai variabel pemoderasi. Jurnal Akuntansi, 20(1), 150-166.Google Scholar ↗