Solutions for Protecting Consumer Rights on E-commerce Platforms under Vietnamese Law
Downloads
The Vietnamese legal framework for consumer protection in e-commerce transactions is still in the process of gradual improvement, with many limitations remaining. Violations of consumer rights frequently occur, causing damage to consumers when purchasing goods on e-commerce platforms. To promote the development of e-commerce transactions, it is necessary for the government to supplement legal regulations on consumer protection in e-commerce, ensuring the protection of consumers' legitimate rights and fostering their confidence and sense of security when conducting transactions on these platforms. This article highlights the challenges faced by consumers on e-commerce platforms and proposes appropriate solutions to protect consumer rights in accordance with Vietnamese law.
Downloads
1. Government (2020), Decree No. 15/2020/ND-CP on Administrative Sanctions in the Fields of Postal Services, Telecommunications, Radio Frequency, Information Technology, and Electronic Transactions.
2. Government (2022), Decree No. 91/2022/ND-CP Amending and Supplementing Some Articles of Decree No. 126/2020/ND-CP Detailing the Implementation of the Tax Administration Law.
3. Le Xuan Cu (2022), "Research on the Factors Affecting the Development of E-commerce in Vietnam: A Perspective from the TOE Model, Entrepreneurial Spirit, and Digital Transformation Orientation." Journal of Trade Science, No. 170.
4. Ngo Thi My Hanh (2024), "Some Factors Influencing the Intention to Purchase from Foreign Websites by Vietnamese Consumers," Journal of Trade Science, No. 192.
5. Nguyen Tran Hung (2009), "The National E-commerce Portal ECVN and the Training Process in E-commerce at the Thuongmai University" Proceedings of the National Seminar on “University-Business Interaction.”
6. Nguyen Hoang Giang, Le Bao Ngoc, and Nguyen Dac Thanh (2024), "Research on Customer Citizenship Behavior in the E-commerce Environment: The Mediating Role of Relationship Commitment and Trust," Journal of Trade Science, No. 191.
7. National Assembly (2010), Law No. 59/2010/QH12 on Consumer Protection.
8. National Assembly (2015), Law No. 91/2015/QH13 Civil Code.
9. National Assembly (2005), Law No. 36/2005/QH11 Commercial Law.
10. Decision No. 319/2023/QD-TTg on the Approval of the Scheme on Counterfeit Goods Prevention and Consumer Protection in E-commerce by 2025.
Copyright (c) 2024 Nguyen Ngoc Minh
This work is licensed under a Creative Commons Attribution 4.0 International License.
