The Influence of Organizational Citizenship Behavior on Centralized Social Networks Mediated by Job Satisfaction and Job Involvement at the Industrial Standardization and Service Center in Banda Aceh

Ervina; Mahdani; A. Sakir

doi:10.18535/ijsrm/v13i04.em03

Abstract

A study has been conducted on the influence of Organizational Citizenship Behavior (OCB) on Centralized Social Networks, mediated by Job Satisfaction and Job Involvement at the Industrial Standardization and Service Center in Banda Aceh. The aim of this research is to analyze the effect of OCB on Centralized Social Networks, with Job Satisfaction and Job Involvement acting as mediators. The study employs a quantitative approach using path analysis to examine the causal relationships between variables. The findings indicate that OCB significantly influences Job Satisfaction and Job Involvement. Moreover, Job Satisfaction and Job Involvement serve as mediators in the relationship between OCB and Centralized Social Networks. A strong social network contributes to increased engagement and job satisfaction, ultimately supporting organizational effectiveness. This study provides implications for organizational management in efforts to enhance productivity and workplace collaboration by promoting OCB. By improving job satisfaction and involvement, organizations can build a more solid social network, which contributes to sustainability and operational efficiency.

Keywords

Organizational Citizenship BehaviorCentralized Social NetworkJob Satisfactionand Work

References

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[refR-2] Agusyanto, R. (2014). Jaringan Sosial dalam Organisasi. Raja Grafindo Persada.Google Scholar ↗

[refR-3] Allen, N. J., & Meyer, J. P. (1990). The measurement and antecedents of affective, continuance and normative commitment to the organization. Journal of Occupational Psychology, 63(1), 1–18. https://doi.org/https://doi.org/10.1111/j.2044-8325.1990.tb00506.xDOI ↗Google Scholar ↗

[refR-4] Bateman, T. S., & Organ, D. W. (1983). Job Satisfaction and the Good Soldier: The Relationship between Affect and Employee “Citizenship.” The Academy of Management Journal, 26(4), 587–595. https://doi.org/10.2307/255908DOI ↗Google Scholar ↗

[refR-5] Fairnandha, M. M. (2021). Pengaruh Perceived Organizational Support, Job Demands, dan Job Satisfaction terhadap Work Engagement. JIM: Jurnal Ilmu Manajemen, 9(3), 920–930. https://doi.org/https://doi.org/10.26740/jim.v9n3.p920-930DOI ↗Google Scholar ↗

[refR-6] Ghozali, I. (2018). Aplikasi analisis multivariate dengan program IBM SPSS 25 (9th ed.). Badan Penerbit Universitas Diponegoro.Google Scholar ↗

[refR-7] Greenberg, J., & Baron, R. A. (2018). Behavior in Organizations: Understanding and Managing the Human Side of Work (Ed. 8). Prentice Hall.Google Scholar ↗

[refR-8] Hair, J. F., Hult, G. T. M., Ringle, C., & Sarstedt, M. (2016). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM) (2nd ed.). SAGE Publications, Inc.Google Scholar ↗

[refR-9] Herminingsih, A. (2012). Spiritualitas Dan Kepuasan Kerja Sebagai Faktor Organizational Citizenship Behavior (OCB). Jurnal Ilmu Ekonomi Dan Sosial, 1(2), 126–140.Google Scholar ↗

[refR-10] Kilduff, M., & Tsai, W. (2003). Social Networks and Organizations. SAGE Publications Ltd.Google Scholar ↗

[refR-11] Kim, W., & Park, J. (2017). Examining Structural Relationships between Work Engagement, Organizational Procedural Justice, Knowledge Sharing, and Innovative Work Behavior for Sustainable Organizations. Sustainability, 9(2), 1–16. https://doi.org/10.3390/su9020205DOI ↗Google Scholar ↗

[refR-12] Liu, Z., Chen, C., Cui, H., & Hu, Y. (2023). The relationship between nurses’ social network degree centrality and organizational citizenship behavior: The multiple mediating effects of job satisfaction and work engagement. Heliyon, 9(9), e19612. https://doi.org/https://doi.org/10.1016/j.heliyon.2023.e19612DOI ↗Google Scholar ↗

[refR-13] Nielsen, T. M., Hrivnak, G. A., & Shaw, M. (2009). Organizational Citizenship Behavior and Performance: A Meta-Analysis of Group-Level Research. Sage Journals, 40(5), 555–577. https://doi.org/https://doi.org/10.1177/1046496409339630DOI ↗Google Scholar ↗

[refR-14] Preacher, K. J., & Hayes, A. F. (2004). SPSS and SAS procedures for estimating indirect effects in simple mediation models. Behavior Research Methods, Instruments & Computers, 36(4), 717–731. https://doi.org/https://doi.org/10.3758/BF03206553DOI ↗Google Scholar ↗

[refR-15] Robbins, S. P., & Judge, T. A. (2017). Essential of Organisational Behaviour (14th ed.). Pearson.Google Scholar ↗

[refR-16] Robins, S. P., & Coulter, M. (2012). Management (11th Ed). In Prentice Hall. https://doi.org/10.1002/1521-3773(20010316)40:6<9823::AID-ANIE9823>3.3.CO;2-CDOI ↗Google Scholar ↗

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[refR-18] Sparrowe, R. T., Liden, R. C., Wayne, S. J., & Kraimer, M. L. (2001). Social Networks and the Performance of Individuals and Groups. The Academy of Management Journal, 44(2), 316–325. https://doi.org/https://doi.org/10.2307/3069458DOI ↗Google Scholar ↗