ISSN (Online): 2321-3418
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Economics and Management
Open Access

Leadership Strategies to Address Staff Conflicts and Promote Team Cohesion in the Australian Public Service (APS) Frontline Environment

DOI: 10.18535/ijsrm/v13i05.em02· Pages: 8903-8926· Vol. 13, No. 05, (2025)· Published: May 3, 2025
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Abstract

Leader's conflict management and power team promotion are critical administrative matters within the context of the Australian Public Service (APS) frontline setting. The researchers learned that specific leadership strategies, conflict resolution techniques, and frameworks contributed to collaborative function in public service environments that were more subject to complex stresses. This mixed-method research study is aimed at analyzing leadership that is effective in managing disputes between employees which might strengthen a culture of trust and collaboration. The findings emphasize that emotional intelligence, ethical leadership, adaptability in leadership approaches, and sound organizational support are crucial. Suggestions are made for the purpose of helping APS managers to build strong teams capable of providing the public with quality services. This study provides practical suggestions to leaders and policymakers alike, who aim at maximizing the human resource dynamics in an emerging public sector environment in Australia.

Keywords

Leadership StrategiesStaff Conflict ManagementTeam CohesionAustralian Public Service

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Author details
Md Rashedul Islam
University of Sydney
✉ Corresponding Author
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