Emotional Capability and Emotional Intelligence Of Teams: The Hidden Driver Of Excellence At Work Place

A multilevel theory of emotion and change is presented in this article, focusing on attributes of emotional intelligence at the individual level and of emotional capability at the organizational level. Emotional intelligence facilitates individual adaptation and change. Emotional capability increases the likelihood for organizations to realize radical change. A meso-level framework relating emotion-attending behaviors to three dynamics of change–receptivity, mobilization, and learning–is presented. These behaviors are called emotional dynamics and constitute the organization's emotional capability. This paper dealt with how different groups may have different emotional responses, needs, or coping mechanisms that need to be diagnosed and attended to according to the demands of the specific situation. An emotionally capable organization understands the relationships between emotion and change. With the help of emotional capability organizations can manage the emotional intelligence of team members which leads to higher productivity, greater sense of achievement and participation of a team.