| Citations | 3245 |
| 2yr mean_citedness | 0.323 |
| h index | 21 |
| i10 index | 67 |
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the The Effect of Job Responsibility, Emotional Intelligence, and Leadership on the Service Quality of Expert Staff for the People’s Representative Council of Indonesia
Abstract : 180
PDF : 67
##plugins.generic.jatsParser.publication.galley.pdf.label## : 28
XML : 51
Factors Affecting Customer Retention in Commercial Banks In Tanzania; A Case Of Azania Bank Arusha
Abstract : 197
PDF : 305
XML : 42
CUSTOMER LOYALTY MEDIATED BY CUSTOMER SATISFACTION WITH PRODUCT QUALITY, SERVICE QUALITY AND PRICE PREDICTORS IN THE SELLING SECTOR OF C MINING MATERIALS IN ACEH BESAR DISTRICT
Abstract : 272
PDF : 59
Analysis of Promotion and Service Quality on Customer Satisfaction of the State Electricity Company (PT. PLN (Persero) Customer Service Unit of Teluk Betung Sub-District, Bandar Lampung City, Lampung Province, Indonesia
Abstract : 284
PDF : 147
The Influence of Service Quality and Company Image on Customer Satisfaction and Word of Mouth
Abstract : 299
PDF : 165
Analysing the Impact of Customer Service among Taxi Drivers in the New Juaben South Municipality.
Abstract : 111
PDF : 137
Evaluation of Free - Payment School Implementation at Senior High School / Islamic Senior High School and Vocational School in the Regency of Ogan Komering Ilir
Abstract : 244
PDF : 91
XML : 45
Use of E-Filing System: Antecedents and Consequences to MSME Tax Compliance
Abstract : 520
PDF : 107
Service quality analysis and its implications – A study on tourism services in Kodaikannal
Abstract : 56
PDF : 114
AI Hub: Idea to Innovative Service - An AI Service Hub for the Citizens of Bangladesh to Accelerate the Implementation of Smart Bangladesh
Abstract : 229
PDF : 89
Challenges and Prospects of the National Health Insurance Scheme and Medical Service Delivery in The Nigerian Navy.
Abstract : 262
PDF : 61
The Effect Of Bpjs Health Policy Implementation On The Quality Of Service And Its Impact On Satisfaction And Compliance Of Bpjs Participants In Malang City
Abstract : 120
PDF : 84
Service Quality and Perceived Value as Determinants of Word of Mouth via Santri Satisfaction: A Study of Islamic Boarding Schools in Jombang Regency
Abstract : 542
PDF : 81
Strategy to Optimize Quality Culture to Increase Lecturer's Commitment to Implementing Three Pillars in Higher Education
Abstract : 168
PDF : 53
Perception and Aspiration on Primary Healthcare Service Quality in Puskesmas in Pati Regency Government, Central Java Province, Indonesia
Abstract : 138
PDF : 79
Customer satisfaction in Luxury Hotels in Hong Kong: Investigate the role of service quality
Abstract : 287
PDF : 330
An Examination of the Relationship between Service Quality Dimensions, Overall Internet Banking Service Quality and Customer Satisfaction
Abstract : 86
PDF : 40
Optimizing Tour Guide Services for Visitor Satisfaction at the Jakarta National Monument
Abstract : 389
PDF : 75
Impact of e-banking service quality on e-loyalty through interplay of e-satisfaction, an empirical evidence from commercial banks in Vietnam
Abstract : 231
PDF : 193
