| Citations | 3245 |
| 2yr mean_citedness | 0.323 |
| h index | 21 |
| i10 index | 67 |
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the The Effect of Job Responsibility, Emotional Intelligence, and Leadership on the Service Quality of Expert Staff for the People’s Representative Council of Indonesia
Abstract : 189
PDF : 71
##plugins.generic.jatsParser.publication.galley.pdf.label## : 30
XML : 59
Factors Affecting Customer Retention in Commercial Banks In Tanzania; A Case Of Azania Bank Arusha
Abstract : 206
PDF : 317
XML : 42
CUSTOMER LOYALTY MEDIATED BY CUSTOMER SATISFACTION WITH PRODUCT QUALITY, SERVICE QUALITY AND PRICE PREDICTORS IN THE SELLING SECTOR OF C MINING MATERIALS IN ACEH BESAR DISTRICT
Abstract : 283
PDF : 65
Analysis of Promotion and Service Quality on Customer Satisfaction of the State Electricity Company (PT. PLN (Persero) Customer Service Unit of Teluk Betung Sub-District, Bandar Lampung City, Lampung Province, Indonesia
Abstract : 297
PDF : 149
The Influence of Service Quality and Company Image on Customer Satisfaction and Word of Mouth
Abstract : 313
PDF : 167
Analysing the Impact of Customer Service among Taxi Drivers in the New Juaben South Municipality.
Abstract : 119
PDF : 140
Evaluation of Free - Payment School Implementation at Senior High School / Islamic Senior High School and Vocational School in the Regency of Ogan Komering Ilir
Abstract : 253
PDF : 95
XML : 47
Use of E-Filing System: Antecedents and Consequences to MSME Tax Compliance
Abstract : 533
PDF : 110
Service quality analysis and its implications – A study on tourism services in Kodaikannal
Abstract : 58
PDF : 119
AI Hub: Idea to Innovative Service - An AI Service Hub for the Citizens of Bangladesh to Accelerate the Implementation of Smart Bangladesh
Abstract : 243
PDF : 93
Challenges and Prospects of the National Health Insurance Scheme and Medical Service Delivery in The Nigerian Navy.
Abstract : 269
PDF : 69
The Effect Of Bpjs Health Policy Implementation On The Quality Of Service And Its Impact On Satisfaction And Compliance Of Bpjs Participants In Malang City
Abstract : 127
PDF : 105
Service Quality and Perceived Value as Determinants of Word of Mouth via Santri Satisfaction: A Study of Islamic Boarding Schools in Jombang Regency
Abstract : 548
PDF : 88
Strategy to Optimize Quality Culture to Increase Lecturer's Commitment to Implementing Three Pillars in Higher Education
Abstract : 177
PDF : 56
Perception and Aspiration on Primary Healthcare Service Quality in Puskesmas in Pati Regency Government, Central Java Province, Indonesia
Abstract : 146
PDF : 79
Customer satisfaction in Luxury Hotels in Hong Kong: Investigate the role of service quality
Abstract : 296
PDF : 331
An Examination of the Relationship between Service Quality Dimensions, Overall Internet Banking Service Quality and Customer Satisfaction
Abstract : 89
PDF : 43
Optimizing Tour Guide Services for Visitor Satisfaction at the Jakarta National Monument
Abstract : 397
PDF : 83
Impact of e-banking service quality on e-loyalty through interplay of e-satisfaction, an empirical evidence from commercial banks in Vietnam
Abstract : 245
PDF : 198
