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The Importance of Supply Chain Management Practices in Increasing Customer Satisfaction and Customer Retention: Evidence from Saudi Arabia

DOI:https://doi.org/10.18535/ijsrm/v9i03.em04
Abdullah Ahmed (1)
2136-2151
Abstract : 849
PDF : 682

Strategic Optimization of Website Performance through AI, Multi-Channel Integration, And CRM: An Impact Analysis on Customer Conversion, Customer Loyalty, and Business Economic Performance at Pt. XYZ

DOI:https://doi.org/10.18535/ijsrm/v13i07.em02
Hansel Christianto Kartadinata (1), Dr. M. Riza Sutjipto (2)
9310-9323
Abstract : 423
PDF : 109

The Legal Conundrum Of Non-Interest Banking. A Case Study Of Islamic Bank In Nigeria.

DOI:https://doi.org/10.18535/ijsrm/v7i7.lla02
Miebaka Nabiebu (1), Michael Takim Otu (2)
141-152
Abstract : 341
PDF : 86 XML : 77

The Effect of Social CRM and Customer Orientation of Service Employee (COSE) On Customer Satisfaction

DOI:https://doi.org/10.18535/ijsrm/v13i09.em01
Annatasya Putri (1), Dr. Syafrizal, SE, ME (2), Dr. Ma’ruf, SE, M.Bus (3)
9651-9658
Abstract : 611
PDF : 123

Theoretical Framework of Customer Relationship Management: An Overview

DOI:https://doi.org/10.18535/ijsrm/v5i7.78
Dr.C.Mugunthan, G.Kalaiarasi (1)
6431-6441
Abstract : 300
PDF : 4135

CUSTOMER LOYALTY MEDIATED BY CUSTOMER SATISFACTION WITH PRODUCT QUALITY, SERVICE QUALITY AND PRICE PREDICTORS IN THE SELLING SECTOR OF C MINING MATERIALS IN ACEH BESAR DISTRICT

DOI:https://doi.org/10.18535/ijsrm/v13i02.em15
Jordiansyah (1), Muslim (2), Sorayanti Utami (3)
8487-8501
Abstract : 341
PDF : 94

Total Quality Management and Employee Performance among Motorcycle Dealers: Basis for TQM Initiatives

DOI:https://doi.org/10.18535/ijsrm/v12i03.em21
Pacut Hyde Asiñero (1)
6204-6219
Abstract : 721
PDF : 294

Impact of Total Quality Management Practices on Sustainability And Company Performance: A Case Study of Miro Forestry Company Ltd in Mile 91, Sierra Leone

DOI:https://doi.org/10.18535/ijsrm/v12i11.as01
Mohamed Syed Fofanah (1), Mohamed Jessie Koroma (2), Ibrahim Dumbuya (3)
83-93
Abstract : 381
PDF : 108

The Influence of Emotional Attachment and Previous Experience on Repurchase Intention Mediated by Customer Trust in Tokopedia

DOI:https://doi.org/10.18535/ijsrm/v13i08.em09
Hasliza Razali (1), T. Meldi Kesuma (2), Ahmad Nizam (3)
9575-9588
Abstract : 376
PDF : 91

Customer Perspective Towards Secondhand Clothing and Its Impact on Customer's Loyalty: The Mediating Role of Customer Satisfaction

DOI:https://doi.org/10.18535/ijsrm/v13i01.em09
Janice Felicia De Sinta Adji (1), MG Westri Kekalih Susilowati (2)
8283-8295
Abstract : 755
PDF : 758

Revitalizing Cooperative Human Resources: An Education and Perspective Analysis, Study at Medan Municipal City; Indonesia

DOI:https://doi.org/10.18535/ijsrm/v6i3.sh03
Karlonta Nainggolan (1), Tohap Parulian (2)
SH-2018-19-36
Abstract : 334
PDF : 105 XML : 59

Challenges and Prospects of Enterprise Resource Planning (ERP) Systems in the Newly Chartered Public Universities in Kenya

DOI:https://doi.org/10.18535/ijsrm/v6i2.em01
Bett, Kipyegon Alfred (1)
EM-2018-88-99
Abstract : 170
PDF : 186 XML : 83

Communication A Tool To Build Relationship Quality: Evidence From Indian Retail Banks

T. Padmavathi1, Dr. J. Khaja sheriff2 (1)
Abstract : 88
PDF : 84

A Quantitative Assessment of the Impact of Automated Incident Response on Cloud Services Availability

DOI:https://doi.org/10.18535/ijsrm/v11i08.ec03
Saravanakumar Baskaran (1)
929-934
Abstract : 297
PDF : 157

The Effect of Brand, Product Completeness and Product Quality on Consumer Satisfaction and Its Impact on Repeat Orders at Srala Store

DOI:https://doi.org/10.18535/ijsrm/v13i02.em14
Syarifah Risna Arfiana (1), Mahdani (2), T. Meldi Kesuma (3)
8471-8486
Abstract : 308
PDF : 84
1 - 15 of 15 items