ISSN (Online): 2321-3418
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Economics and Management
Open Access

Research on Crisis Management Practices in the Travel Industry during the Epidemic

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DOI: 10.18535/ijsrm/v10i9.em02· Pages: 3816-3829· Vol. 10, No. 09, (2022)· Published: September 3, 2022
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Abstract

The main purpose of this paper is to study the impact of travel agencies' crisis management practices on willingness of employee retention and business operations during the COVID-19 outbreak. The results of the study found that there are significant differences in the different statistical variables on crisis management practice and the effect of crisis management practice. Secondly, crisis management practices have a positive impact on employees' willingness to stay. Third, crisis management practices have a positive impact on business operations. Fourth, the talent management, labor force and cost control included in the crisis management practice have a positive impact on willingness of employee retention and business operation.

Keywords

epidemictravel industrycrisis management practiceemployees' willingness to staybusiness operation

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Author details
Kao-Shan Chen
Dept. of Business Administration, Vanung University, Taiwan
✉ Corresponding Author
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Yi-Hung Chen
Graduate School of Business and Management, Vanung University, Taiwan
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