Abstract

The research paper assesses the impact of ethical responsibility and responsiveness responsibility on Customers’ Behavioral Intention to Use Digital Banking Services at Vietnamese Commercial Banks; thereby proposing solutions and recommendations to commercial banks and state management agencies in fulfilling their social responsibilities, especially the implementation of ethical responsibility and responsiveness responsibility for feedback.

Keywords

  • Ethical responsibility
  • Responsive responsibility
  • commercial banks
  • individual customers
  • digital banking
  • Vietnam

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