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the The Effect of Job Responsibility, Emotional Intelligence, and Leadership on the Service Quality of Expert Staff for the People’s Representative Council of Indonesia

DOI:https://doi.org/10.18535/ijsrm/v8i10.em01
Moch. Aly Taufiq (1), R. Madhakomala (2), Yetti Supriyati (3)
1956-1963
Abstract : 89
PDF : 29 ##plugins.generic.jatsParser.publication.galley.pdf.label## : 8 XML : 20

Factors Affecting Customer Retention in Commercial Banks In Tanzania; A Case Of Azania Bank Arusha

DOI:https://doi.org/10.18535/ijsrm/v6i4.em02
Elizabeth Auniel (1), Dr. Samuel Obino Mokaya (2)
EM-2018-243-249
Abstract : 93
PDF : 130 XML : 19

A Quantitative Assessment of the Impact of Automated Incident Response on Cloud Services Availability

DOI:https://doi.org/10.18535/ijsrm/v11i08.ec03
Saravanakumar Baskaran (1)
929-934
Abstract : 31
PDF : 7

Professionalism and Technical Assistance Skills of Master Teachers in Relation to Teachers’ Performance

DOI:https://doi.org/10.18535/ijsrm/v11i12.el02
Dr. Lourdes E. Guanzon (1), Ana Ma. Rosario S. Miranda (2)
3091-3116
Abstract : 1248
PDF : 139

The Service Relationship: Literature Review

DOI:https://doi.org/10.18535/ijsrm/v10i8.em04
Mariame El Khadar (1)
3763-3779
Abstract : 53
PDF : 35

Challenges and Prospects of the National Health Insurance Scheme and Medical Service Delivery in The Nigerian Navy.

DOI:https://doi.org/10.18535/ijsrm/v11i04.mp08
Chukwuka I.B. (1), Mohammad N.T. (2), Chukwuka C.V. (3), Uko C.O. (4), Babalola DO. (5), Effa P.E. (6)
844-850
Abstract : 54
PDF : 7

AI Hub: Idea to Innovative Service - An AI Service Hub for the Citizens of Bangladesh to Accelerate the Implementation of Smart Bangladesh

DOI:https://doi.org/10.18535/ijsrm/v12i05.ec07
Engr. Rajib Mazumder (1), Muhammad Anwar Hossain (2)
1217-1233
Abstract : 30
PDF : 5

The Moderating Role of Stakeholder Involvement in the Relationship Between Strategic Planning And Service Delivery

DOI:https://doi.org/10.18535/ijsrm/v9i10.em05
Bahati Keranga (1), Martin Ogutu (2), Zachary Awino (3), Winnie Njeru (4)
2451-2464
Abstract : 56
PDF : 30

Service Quality of domestic airlines in the face of COVID-19 in Nepal

DOI:https://doi.org/10.18535/ijsrm/v9i2.em04
Dr Gangaram Biswakarma (1), Achyut Gnawali (2)
2061-2171
Abstract : 46
PDF : 83

Analysing the Impact of Customer Service among Taxi Drivers in the New Juaben South Municipality.

DOI:https://doi.org/10.18535/ijsrm/v7i1.em05
Richard Amoasi (1), Seth Tuffour Osei-Tutu (2), Margaret Amoasi (3)
969-977
Abstract : 43
PDF : 80

An Evaluation of Guidance Services in Senior Secondary Schools in the Central Region of Ghana

DOI:https://doi.org/10.18535/ijsrm/v8i12.el02
Mary Sackey (1), Josephine Anterkyi Bentil, (2), Alice Asiedu (3)
1687-1699
Abstract : 43
PDF : 90

Analysis of Business Process Reengineering in Administrative Service in Ngebel Sub District Office of Ponorogo Regency of East Java Province, Indonesia

DOI:https://doi.org/10.18535/ijsrm/v10i10.sh05
Fibi Chandra Puspita (1), Suwardi Unisri (2)
1269-1276
Abstract : 57
PDF : 43

Analysis of Promotion and Service Quality on Customer Satisfaction of the State Electricity Company (PT. PLN (Persero) Customer Service Unit of Teluk Betung Sub-District, Bandar Lampung City, Lampung Province, Indonesia

DOI:https://doi.org/10.18535/ijsrm/v12i02.em10
Galih Tegar Wicaksono (1), Muhamad Emil Rachman (2)
5925-5938
Abstract : 171
PDF : 58

A Qualitative Study of Disability in Minority Veterans and Their Utilization of the VA Health System

DOI:https://doi.org/10.18535/ijsrm/v11i12.mp01
Gibson Aristide (1)
904-962
Abstract : 128
PDF : 36

The Influence of Service Quality and Company Image on Customer Satisfaction and Word of Mouth

DOI:https://doi.org/10.18535/ijsrm/v11i02.em01
Didik Priyo Sugiharto Sugiharto (1), Yustino Islami Almanik Almanik (2), Wiyarni Wiyarni (3)
4516-4527
Abstract : 102
PDF : 91

Reputation Systems in Cloud: A Review

DOI:https://doi.org/10.18535/ijsrm/v5i7.50
Neeraj, Major Singh Goraya, Damanpreet Singh (1)
6207-6212
Abstract : 16
PDF : 28

Knowledge, Commitment and Compliance of Barangay Focal Persons on Gender and Development: Basis For An Action Plan

DOI:https://doi.org/10.18535/ijsrm/v11i11.sh02
Dr. Snow Ann Pano Moyani (1), Dr. Gregorio C. Moyani Jr. (2), Dr. Gualberto A. Dajao (3), Mylene A. Bautista (4), Guarin Maguate (5)
1543-1564
Abstract : 505
PDF : 139

An Examination of the Relationship between Service Quality Dimensions, Overall Internet Banking Service Quality and Customer Satisfaction

Akshya Singh, Deepti Verma, Vandana Bharti (1)
Abstract : 42
PDF : 15

Blockchain technology impact HR hiring and off-boarding practices in the Telco sector in Hong Kong

DOI:https://doi.org/10.18535/ijsrm/v8i04.em02
Candy So Suk Yi (Candice) (1), Eric Yung (2), Dr. Samuel Lee (3), Dr. Christopher Fong (4), Shilpi Tripathi (5)
1695-1702
Abstract : 50
PDF : 108

The Influence of Transformational Leadership, Interpersonal Communication, and Organizational Commitment of Public Service Qualityin BNP2TKI -

DOI:https://doi.org/10.18535/ijsrm/v7i6.em01
Abdul Ghofar (1), Wibowo (2), Burhanuddin Tola (3)
1171-1179
Abstract : 32
PDF : 30

Review on Consistency as a Service: Auditing Cloud Consistency (CAAS Model)

Rupesh C Bichwe, Shyam P Dubey, Nilesh Chaubey (1)
Abstract : 17
PDF : 17

Outsourcing Non-Core Services in Healthcare: A Cost-Benefit Analysis

DOI:https://doi.org/10.18535/ijsrm/v12i10.mp01
Dr. Stefanos Karakolias (1)
1177-1195
Abstract : 394
PDF : 45

Service quality analysis and its implications – A study on tourism services in Kodaikannal

R.Christina Jeya Nithila, (1)
Abstract : 20
PDF : 42

Origin & History of ASP SaaS, PaaS and Cloud Computing

DOI:https://doi.org/10.18535/ijsrm/v12i10.ec08
Tony Matana (1)
1571-1607
Abstract : 153
PDF : 7

A Study of Cellular Subscribers Satisfaction at Nanjangud Taluk

DOI:https://doi.org/10.18535/ijsrm/v5i7.89
Divya L (1)
6506-6412
Abstract : 14
PDF : 24
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