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the The Effect of Job Responsibility, Emotional Intelligence, and Leadership on the Service Quality of Expert Staff for the People’s Representative Council of Indonesia

DOI:https://doi.org/10.18535/ijsrm/v8i10.em01

Moch. Aly Taufiq ⁽¹⁾, R. Madhakomala ⁽²⁾, Yetti Supriyati ⁽³⁾

1956-1963

Abstract : 151

PDF : 47 ##plugins.generic.jatsParser.publication.galley.pdf.label## : 13 XML : 39

DOI:https://doi.org/10.18535/ijsrm/v8i10.em01

Factors Affecting Customer Retention in Commercial Banks In Tanzania; A Case Of Azania Bank Arusha

DOI:https://doi.org/10.18535/ijsrm/v6i4.em02

Elizabeth Auniel ⁽¹⁾, Dr. Samuel Obino Mokaya ⁽²⁾

EM-2018-243-249

Abstract : 162

PDF : 255 XML : 33

DOI:https://doi.org/10.18535/ijsrm/v6i4.em02

A Quantitative Assessment of the Impact of Automated Incident Response on Cloud Services Availability

DOI:https://doi.org/10.18535/ijsrm/v11i08.ec03

Saravanakumar Baskaran ⁽¹⁾

929-934

Abstract : 166

PDF : 32

DOI:https://doi.org/10.18535/ijsrm/v11i08.ec03

Professionalism and Technical Assistance Skills of Master Teachers in Relation to Teachers’ Performance

DOI:https://doi.org/10.18535/ijsrm/v11i12.el02

Dr. Lourdes E. Guanzon ⁽¹⁾, Ana Ma. Rosario S. Miranda ⁽²⁾

3091-3116

Abstract : 1771

PDF : 199

DOI:https://doi.org/10.18535/ijsrm/v11i12.el02

The Service Relationship: Literature Review

DOI:https://doi.org/10.18535/ijsrm/v10i8.em04

Mariame El Khadar ⁽¹⁾

3763-3779

Abstract : 113

PDF : 60

DOI:https://doi.org/10.18535/ijsrm/v10i8.em04

AI Hub: Idea to Innovative Service - An AI Service Hub for the Citizens of Bangladesh to Accelerate the Implementation of Smart Bangladesh

DOI:https://doi.org/10.18535/ijsrm/v12i05.ec07

Engr. Rajib Mazumder ⁽¹⁾, Muhammad Anwar Hossain ⁽²⁾

1217-1233

Abstract : 157

PDF : 50

DOI:https://doi.org/10.18535/ijsrm/v12i05.ec07

Challenges and Prospects of the National Health Insurance Scheme and Medical Service Delivery in The Nigerian Navy.

DOI:https://doi.org/10.18535/ijsrm/v11i04.mp08

Chukwuka I.B. ⁽¹⁾, Mohammad N.T. ⁽²⁾, Chukwuka C.V. ⁽³⁾, Uko C.O. ⁽⁴⁾, Babalola DO. ⁽⁵⁾, Effa P.E. ⁽⁶⁾

844-850

Abstract : 208

PDF : 38

DOI:https://doi.org/10.18535/ijsrm/v11i04.mp08

The Moderating Role of Stakeholder Involvement in the Relationship Between Strategic Planning And Service Delivery

DOI:https://doi.org/10.18535/ijsrm/v9i10.em05

Bahati Keranga ⁽¹⁾, Martin Ogutu ⁽²⁾, Zachary Awino ⁽³⁾, Winnie Njeru ⁽⁴⁾

2451-2464

Abstract : 125

PDF : 54

DOI:https://doi.org/10.18535/ijsrm/v9i10.em05

Service Quality of domestic airlines in the face of COVID-19 in Nepal

DOI:https://doi.org/10.18535/ijsrm/v9i2.em04

Dr Gangaram Biswakarma ⁽¹⁾, Achyut Gnawali ⁽²⁾

2061-2171

Abstract : 115

PDF : 128

DOI:https://doi.org/10.18535/ijsrm/v9i2.em04

An Evaluation of Guidance Services in Senior Secondary Schools in the Central Region of Ghana

DOI:https://doi.org/10.18535/ijsrm/v8i12.el02

Mary Sackey ⁽¹⁾, Josephine Anterkyi Bentil, ⁽²⁾, Alice Asiedu ⁽³⁾

1687-1699

Abstract : 87

PDF : 115

DOI:https://doi.org/10.18535/ijsrm/v8i12.el02

Analysing the Impact of Customer Service among Taxi Drivers in the New Juaben South Municipality.

DOI:https://doi.org/10.18535/ijsrm/v7i1.em05

Richard Amoasi ⁽¹⁾, Seth Tuffour Osei-Tutu ⁽²⁾, Margaret Amoasi ⁽³⁾

969-977

Abstract : 88

PDF : 112

DOI:https://doi.org/10.18535/ijsrm/v7i1.em05

Analysis of Business Process Reengineering in Administrative Service in Ngebel Sub District Office of Ponorogo Regency of East Java Province, Indonesia

DOI:https://doi.org/10.18535/ijsrm/v10i10.sh05

Fibi Chandra Puspita ⁽¹⁾, Suwardi Unisri ⁽²⁾

1269-1276

Abstract : 99

PDF : 63

DOI:https://doi.org/10.18535/ijsrm/v10i10.sh05

CUSTOMER LOYALTY MEDIATED BY CUSTOMER SATISFACTION WITH PRODUCT QUALITY, SERVICE QUALITY AND PRICE PREDICTORS IN THE SELLING SECTOR OF C MINING MATERIALS IN ACEH BESAR DISTRICT

DOI:https://doi.org/10.18535/ijsrm/v13i02.em15

Jordiansyah ⁽¹⁾, Muslim ⁽²⁾, Sorayanti Utami ⁽³⁾

8487-8501

Abstract : 191

PDF : 41

DOI:https://doi.org/10.18535/ijsrm/v13i02.em15

Analysis of Promotion and Service Quality on Customer Satisfaction of the State Electricity Company (PT. PLN (Persero) Customer Service Unit of Teluk Betung Sub-District, Bandar Lampung City, Lampung Province, Indonesia

DOI:https://doi.org/10.18535/ijsrm/v12i02.em10

Galih Tegar Wicaksono ⁽¹⁾, Muhamad Emil Rachman ⁽²⁾

5925-5938

Abstract : 238

PDF : 94

DOI:https://doi.org/10.18535/ijsrm/v12i02.em10

A Qualitative Study of Disability in Minority Veterans and Their Utilization of the VA Health System

DOI:https://doi.org/10.18535/ijsrm/v11i12.mp01

Gibson Aristide ⁽¹⁾

904-962

Abstract : 190

PDF : 62

DOI:https://doi.org/10.18535/ijsrm/v11i12.mp01

The Influence of Service Quality and Company Image on Customer Satisfaction and Word of Mouth

DOI:https://doi.org/10.18535/ijsrm/v11i02.em01

Didik Priyo Sugiharto Sugiharto ⁽¹⁾, Yustino Islami Almanik Almanik ⁽²⁾, Wiyarni Wiyarni ⁽³⁾

4516-4527

Abstract : 250

PDF : 124

DOI:https://doi.org/10.18535/ijsrm/v11i02.em01

Customer Satisfaction and Challenges in Online Food Delivery: A Study in Surigao del Sur

DOI:https://doi.org/10.18535/ijsrm/v13i05.em12

Kent G. Orcullo ⁽¹⁾, James Q. Grefalde ⁽²⁾

9039-9050

Abstract : 252

PDF : 81

DOI:https://doi.org/10.18535/ijsrm/v13i05.em12

Service Quality and Perceived Value as Determinants of Word of Mouth via Santri Satisfaction: A Study of Islamic Boarding Schools in Jombang Regency

DOI:https://doi.org/10.18535/ijsrm/v12i12.el03

Wisnu Mahendri ⁽¹⁾, Widji Astuti ⁽²⁾, Syaiful Arifin ⁽³⁾

3802-3815

Abstract : 493

PDF : 52

DOI:https://doi.org/10.18535/ijsrm/v12i12.el03

Knowledge, Commitment and Compliance of Barangay Focal Persons on Gender and Development: Basis For An Action Plan

DOI:https://doi.org/10.18535/ijsrm/v11i11.sh02

Dr. Snow Ann Pano Moyani ⁽¹⁾, Dr. Gregorio C. Moyani Jr. ⁽²⁾, Dr. Gualberto A. Dajao ⁽³⁾, Mylene A. Bautista ⁽⁴⁾, Guarin Maguate ⁽⁵⁾

1543-1564

Abstract : 950

PDF : 351

DOI:https://doi.org/10.18535/ijsrm/v11i11.sh02

Blockchain technology impact HR hiring and off-boarding practices in the Telco sector in Hong Kong

DOI:https://doi.org/10.18535/ijsrm/v8i04.em02

Candy So Suk Yi (Candice) ⁽¹⁾, Eric Yung ⁽²⁾, Dr. Samuel Lee ⁽³⁾, Dr. Christopher Fong ⁽⁴⁾, Shilpi Tripathi ⁽⁵⁾

1695-1702

Abstract : 112

PDF : 145

DOI:https://doi.org/10.18535/ijsrm/v8i04.em02

Reputation Systems in Cloud: A Review

DOI:https://doi.org/10.18535/ijsrm/v5i7.50

Neeraj, Major Singh Goraya, Damanpreet Singh ⁽¹⁾

6207-6212

Abstract : 57

PDF : 50

DOI:https://doi.org/10.18535/ijsrm/v5i7.50

An Examination of the Relationship between Service Quality Dimensions, Overall Internet Banking Service Quality and Customer Satisfaction

Akshya Singh, Deepti Verma, Vandana Bharti ⁽¹⁾

Abstract : 66

PDF : 25

DOI:

Origin & History of ASP SaaS, PaaS and Cloud Computing

DOI:https://doi.org/10.18535/ijsrm/v12i10.ec08

Tony Matana ⁽¹⁾

1571-1607

Abstract : 291

PDF : 62

DOI:https://doi.org/10.18535/ijsrm/v12i10.ec08

Outsourcing Non-Core Services in Healthcare: A Cost-Benefit Analysis

DOI:https://doi.org/10.18535/ijsrm/v12i10.mp01

Dr. Stefanos Karakolias ⁽¹⁾

1177-1195

Abstract : 875

PDF : 249

DOI:https://doi.org/10.18535/ijsrm/v12i10.mp01

The Effect Of Bpjs Health Policy Implementation On The Quality Of Service And Its Impact On Satisfaction And Compliance Of Bpjs Participants In Malang City

DOI:https://doi.org/10.18535/ijsrm/v9i04.em03

Diah Andriana ⁽¹⁾

2162-2171

Abstract : 88

PDF : 57