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the The Effect of Job Responsibility, Emotional Intelligence, and Leadership on the Service Quality of Expert Staff for the People’s Representative Council of Indonesia

DOI:https://doi.org/10.18535/ijsrm/v8i10.em01
Moch. Aly Taufiq (1), R. Madhakomala (2), Yetti Supriyati (3)
1956-1963
Abstract : 202
PDF : 81 ##plugins.generic.jatsParser.publication.galley.pdf.label## : 34 XML : 64

Factors Affecting Customer Retention in Commercial Banks In Tanzania; A Case Of Azania Bank Arusha

DOI:https://doi.org/10.18535/ijsrm/v6i4.em02
Elizabeth Auniel (1), Dr. Samuel Obino Mokaya (2)
EM-2018-243-249
Abstract : 217
PDF : 325 XML : 51

A Quantitative Assessment of the Impact of Automated Incident Response on Cloud Services Availability

DOI:https://doi.org/10.18535/ijsrm/v11i08.ec03
Saravanakumar Baskaran (1)
929-934
Abstract : 251
PDF : 95

Professionalism and Technical Assistance Skills of Master Teachers in Relation to Teachers’ Performance

DOI:https://doi.org/10.18535/ijsrm/v11i12.el02
Dr. Lourdes E. Guanzon (1), Ana Ma. Rosario S. Miranda (2)
3091-3116
Abstract : 1869
PDF : 250

The Service Relationship: Literature Review

DOI:https://doi.org/10.18535/ijsrm/v10i8.em04
Mariame El Khadar (1)
3763-3779
Abstract : 174
PDF : 137

AI Hub: Idea to Innovative Service - An AI Service Hub for the Citizens of Bangladesh to Accelerate the Implementation of Smart Bangladesh

DOI:https://doi.org/10.18535/ijsrm/v12i05.ec07
Engr. Rajib Mazumder (1), Muhammad Anwar Hossain (2)
1217-1233
Abstract : 266
PDF : 108

Challenges and Prospects of the National Health Insurance Scheme and Medical Service Delivery in The Nigerian Navy.

DOI:https://doi.org/10.18535/ijsrm/v11i04.mp08
Chukwuka I.B. (1), Mohammad N.T. (2), Chukwuka C.V. (3), Uko C.O. (4), Babalola DO. (5), Effa P.E. (6)
844-850
Abstract : 290
PDF : 79

The Moderating Role of Stakeholder Involvement in the Relationship Between Strategic Planning And Service Delivery

DOI:https://doi.org/10.18535/ijsrm/v9i10.em05
Bahati Keranga (1), Martin Ogutu (2), Zachary Awino (3), Winnie Njeru (4)
2451-2464
Abstract : 177
PDF : 85

Service Quality of domestic airlines in the face of COVID-19 in Nepal

DOI:https://doi.org/10.18535/ijsrm/v9i2.em04
Dr Gangaram Biswakarma (1), Achyut Gnawali (2)
2061-2171
Abstract : 170
PDF : 174

An Evaluation of Guidance Services in Senior Secondary Schools in the Central Region of Ghana

DOI:https://doi.org/10.18535/ijsrm/v8i12.el02
Mary Sackey (1), Josephine Anterkyi Bentil, (2), Alice Asiedu (3)
1687-1699
Abstract : 130
PDF : 170

Analysing the Impact of Customer Service among Taxi Drivers in the New Juaben South Municipality.

DOI:https://doi.org/10.18535/ijsrm/v7i1.em05
Richard Amoasi (1), Seth Tuffour Osei-Tutu (2), Margaret Amoasi (3)
969-977
Abstract : 123
PDF : 146

Hotel Service Quality in Jakarta, Indonesia

DOI:https://doi.org/10.18535/ijsrm/v13i07.t02
Candra Hidayat (1), Anis Darsiah (2), Fifi Nofiyanti (3)
15-21
Abstract : 217
PDF : 57

Analysis of Business Process Reengineering in Administrative Service in Ngebel Sub District Office of Ponorogo Regency of East Java Province, Indonesia

DOI:https://doi.org/10.18535/ijsrm/v10i10.sh05
Fibi Chandra Puspita (1), Suwardi Unisri (2)
1269-1276
Abstract : 131
PDF : 358

CUSTOMER LOYALTY MEDIATED BY CUSTOMER SATISFACTION WITH PRODUCT QUALITY, SERVICE QUALITY AND PRICE PREDICTORS IN THE SELLING SECTOR OF C MINING MATERIALS IN ACEH BESAR DISTRICT

DOI:https://doi.org/10.18535/ijsrm/v13i02.em15
Jordiansyah (1), Muslim (2), Sorayanti Utami (3)
8487-8501
Abstract : 305
PDF : 70

Analysis of Promotion and Service Quality on Customer Satisfaction of the State Electricity Company (PT. PLN (Persero) Customer Service Unit of Teluk Betung Sub-District, Bandar Lampung City, Lampung Province, Indonesia

DOI:https://doi.org/10.18535/ijsrm/v12i02.em10
Galih Tegar Wicaksono (1), Muhamad Emil Rachman (2)
5925-5938
Abstract : 318
PDF : 158

A Qualitative Study of Disability in Minority Veterans and Their Utilization of the VA Health System

DOI:https://doi.org/10.18535/ijsrm/v11i12.mp01
Gibson Aristide (1)
904-962
Abstract : 242
PDF : 105

The Influence of Service Quality and Company Image on Customer Satisfaction and Word of Mouth

DOI:https://doi.org/10.18535/ijsrm/v11i02.em01
Didik Priyo Sugiharto Sugiharto (1), Yustino Islami Almanik Almanik (2), Wiyarni Wiyarni (3)
4516-4527
Abstract : 328
PDF : 184

The Influence Of Electronic Service Quality, Perceived Value, And Perceived Price On Loyalty Through Satisfaction As A Mediating Variable On Netflix Customers In Banda Aceh City

DOI:https://doi.org/10.18535/ijsrm/v13i09.em04
Riyan Rinaldi (1), Hafasnuddin (2), Halimatussakdiah (3)
9683-9688
Abstract : 142
PDF : 11

Customer Satisfaction and Challenges in Online Food Delivery: A Study in Surigao del Sur

DOI:https://doi.org/10.18535/ijsrm/v13i05.em12
Kent G. Orcullo (1), James Q. Grefalde (2)
9039-9050
Abstract : 908
PDF : 1215

Service Quality and Perceived Value as Determinants of Word of Mouth via Santri Satisfaction: A Study of Islamic Boarding Schools in Jombang Regency

DOI:https://doi.org/10.18535/ijsrm/v12i12.el03
Wisnu Mahendri (1), Widji Astuti (2), Syaiful Arifin (3)
3802-3815
Abstract : 568
PDF : 104

Knowledge, Commitment and Compliance of Barangay Focal Persons on Gender and Development: Basis For An Action Plan

DOI:https://doi.org/10.18535/ijsrm/v11i11.sh02
Dr. Snow Ann Pano Moyani (1), Dr. Gregorio C. Moyani Jr. (2), Dr. Gualberto A. Dajao (3), Mylene A. Bautista (4), Guarin Maguate (5)
1543-1564
Abstract : 1321
PDF : 468

Blockchain technology impact HR hiring and off-boarding practices in the Telco sector in Hong Kong

DOI:https://doi.org/10.18535/ijsrm/v8i04.em02
Candy So Suk Yi (Candice) (1), Eric Yung (2), Dr. Samuel Lee (3), Dr. Christopher Fong (4), Shilpi Tripathi (5)
1695-1702
Abstract : 169
PDF : 199

Reputation Systems in Cloud: A Review

DOI:https://doi.org/10.18535/ijsrm/v5i7.50
Neeraj, Major Singh Goraya, Damanpreet Singh (1)
6207-6212
Abstract : 99
PDF : 77

An Examination of the Relationship between Service Quality Dimensions, Overall Internet Banking Service Quality and Customer Satisfaction

Akshya Singh, Deepti Verma, Vandana Bharti (1)
Abstract : 94
PDF : 51

The Effect of Social CRM and Customer Orientation of Service Employee (COSE) On Customer Satisfaction

DOI:https://doi.org/10.18535/ijsrm/v13i09.em01
Annatasya Putri (1), Dr. Syafrizal, SE, ME (2), Dr. Ma’ruf, SE, M.Bus (3)
9651-9658
Abstract : 336
PDF : 36
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