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the The Effect of Job Responsibility, Emotional Intelligence, and Leadership on the Service Quality of Expert Staff for the People’s Representative Council of Indonesia

DOI:https://doi.org/10.18535/ijsrm/v8i10.em01
Moch. Aly Taufiq (1), R. Madhakomala (2), Yetti Supriyati (3)
1956-1963
Abstract : 169
PDF : 56 ##plugins.generic.jatsParser.publication.galley.pdf.label## : 18 XML : 44

Factors Affecting Customer Retention in Commercial Banks In Tanzania; A Case Of Azania Bank Arusha

DOI:https://doi.org/10.18535/ijsrm/v6i4.em02
Elizabeth Auniel (1), Dr. Samuel Obino Mokaya (2)
EM-2018-243-249
Abstract : 179
PDF : 285 XML : 36

A Quantitative Assessment of the Impact of Automated Incident Response on Cloud Services Availability

DOI:https://doi.org/10.18535/ijsrm/v11i08.ec03
Saravanakumar Baskaran (1)
929-934
Abstract : 188
PDF : 44

Professionalism and Technical Assistance Skills of Master Teachers in Relation to Teachers’ Performance

DOI:https://doi.org/10.18535/ijsrm/v11i12.el02
Dr. Lourdes E. Guanzon (1), Ana Ma. Rosario S. Miranda (2)
3091-3116
Abstract : 1813
PDF : 212

The Service Relationship: Literature Review

DOI:https://doi.org/10.18535/ijsrm/v10i8.em04
Mariame El Khadar (1)
3763-3779
Abstract : 131
PDF : 77

AI Hub: Idea to Innovative Service - An AI Service Hub for the Citizens of Bangladesh to Accelerate the Implementation of Smart Bangladesh

DOI:https://doi.org/10.18535/ijsrm/v12i05.ec07
Engr. Rajib Mazumder (1), Muhammad Anwar Hossain (2)
1217-1233
Abstract : 200
PDF : 67

Challenges and Prospects of the National Health Insurance Scheme and Medical Service Delivery in The Nigerian Navy.

DOI:https://doi.org/10.18535/ijsrm/v11i04.mp08
Chukwuka I.B. (1), Mohammad N.T. (2), Chukwuka C.V. (3), Uko C.O. (4), Babalola DO. (5), Effa P.E. (6)
844-850
Abstract : 233
PDF : 44

The Moderating Role of Stakeholder Involvement in the Relationship Between Strategic Planning And Service Delivery

DOI:https://doi.org/10.18535/ijsrm/v9i10.em05
Bahati Keranga (1), Martin Ogutu (2), Zachary Awino (3), Winnie Njeru (4)
2451-2464
Abstract : 144
PDF : 64

Service Quality of domestic airlines in the face of COVID-19 in Nepal

DOI:https://doi.org/10.18535/ijsrm/v9i2.em04
Dr Gangaram Biswakarma (1), Achyut Gnawali (2)
2061-2171
Abstract : 139
PDF : 150

An Evaluation of Guidance Services in Senior Secondary Schools in the Central Region of Ghana

DOI:https://doi.org/10.18535/ijsrm/v8i12.el02
Mary Sackey (1), Josephine Anterkyi Bentil, (2), Alice Asiedu (3)
1687-1699
Abstract : 99
PDF : 128

Analysing the Impact of Customer Service among Taxi Drivers in the New Juaben South Municipality.

DOI:https://doi.org/10.18535/ijsrm/v7i1.em05
Richard Amoasi (1), Seth Tuffour Osei-Tutu (2), Margaret Amoasi (3)
969-977
Abstract : 98
PDF : 122

Hotel Service Quality in Jakarta, Indonesia

DOI:https://doi.org/10.18535/ijsrm/v13i07.t02
Candra Hidayat (1), Anis Darsiah (2), Fifi Nofiyanti (3)
15-21
Abstract : 96
PDF : 10

Analysis of Business Process Reengineering in Administrative Service in Ngebel Sub District Office of Ponorogo Regency of East Java Province, Indonesia

DOI:https://doi.org/10.18535/ijsrm/v10i10.sh05
Fibi Chandra Puspita (1), Suwardi Unisri (2)
1269-1276
Abstract : 108
PDF : 76

CUSTOMER LOYALTY MEDIATED BY CUSTOMER SATISFACTION WITH PRODUCT QUALITY, SERVICE QUALITY AND PRICE PREDICTORS IN THE SELLING SECTOR OF C MINING MATERIALS IN ACEH BESAR DISTRICT

DOI:https://doi.org/10.18535/ijsrm/v13i02.em15
Jordiansyah (1), Muslim (2), Sorayanti Utami (3)
8487-8501
Abstract : 251
PDF : 46

Analysis of Promotion and Service Quality on Customer Satisfaction of the State Electricity Company (PT. PLN (Persero) Customer Service Unit of Teluk Betung Sub-District, Bandar Lampung City, Lampung Province, Indonesia

DOI:https://doi.org/10.18535/ijsrm/v12i02.em10
Galih Tegar Wicaksono (1), Muhamad Emil Rachman (2)
5925-5938
Abstract : 264
PDF : 128

A Qualitative Study of Disability in Minority Veterans and Their Utilization of the VA Health System

DOI:https://doi.org/10.18535/ijsrm/v11i12.mp01
Gibson Aristide (1)
904-962
Abstract : 204
PDF : 70

The Influence of Service Quality and Company Image on Customer Satisfaction and Word of Mouth

DOI:https://doi.org/10.18535/ijsrm/v11i02.em01
Didik Priyo Sugiharto Sugiharto (1), Yustino Islami Almanik Almanik (2), Wiyarni Wiyarni (3)
4516-4527
Abstract : 274
PDF : 137

Customer Satisfaction and Challenges in Online Food Delivery: A Study in Surigao del Sur

DOI:https://doi.org/10.18535/ijsrm/v13i05.em12
Kent G. Orcullo (1), James Q. Grefalde (2)
9039-9050
Abstract : 459
PDF : 393

Service Quality and Perceived Value as Determinants of Word of Mouth via Santri Satisfaction: A Study of Islamic Boarding Schools in Jombang Regency

DOI:https://doi.org/10.18535/ijsrm/v12i12.el03
Wisnu Mahendri (1), Widji Astuti (2), Syaiful Arifin (3)
3802-3815
Abstract : 516
PDF : 59

Knowledge, Commitment and Compliance of Barangay Focal Persons on Gender and Development: Basis For An Action Plan

DOI:https://doi.org/10.18535/ijsrm/v11i11.sh02
Dr. Snow Ann Pano Moyani (1), Dr. Gregorio C. Moyani Jr. (2), Dr. Gualberto A. Dajao (3), Mylene A. Bautista (4), Guarin Maguate (5)
1543-1564
Abstract : 1097
PDF : 383

Blockchain technology impact HR hiring and off-boarding practices in the Telco sector in Hong Kong

DOI:https://doi.org/10.18535/ijsrm/v8i04.em02
Candy So Suk Yi (Candice) (1), Eric Yung (2), Dr. Samuel Lee (3), Dr. Christopher Fong (4), Shilpi Tripathi (5)
1695-1702
Abstract : 135
PDF : 158

Reputation Systems in Cloud: A Review

DOI:https://doi.org/10.18535/ijsrm/v5i7.50
Neeraj, Major Singh Goraya, Damanpreet Singh (1)
6207-6212
Abstract : 78
PDF : 59

An Examination of the Relationship between Service Quality Dimensions, Overall Internet Banking Service Quality and Customer Satisfaction

Akshya Singh, Deepti Verma, Vandana Bharti (1)
Abstract : 78
PDF : 35

Origin & History of ASP SaaS, PaaS and Cloud Computing

DOI:https://doi.org/10.18535/ijsrm/v12i10.ec08
Tony Matana (1)
1571-1607
Abstract : 316
PDF : 77

Outsourcing Non-Core Services in Healthcare: A Cost-Benefit Analysis

DOI:https://doi.org/10.18535/ijsrm/v12i10.mp01
Dr. Stefanos Karakolias (1)
1177-1195
Abstract : 1058
PDF : 365
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