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Factors Affecting Customer Retention in Commercial Banks In Tanzania; A Case Of Azania Bank Arusha

DOI:https://doi.org/10.18535/ijsrm/v6i4.em02
Elizabeth Auniel (1), Dr. Samuel Obino Mokaya (2)
EM-2018-243-249
Abstract : 223
PDF : 344 XML : 56

The Effect of Distribution and Promotion on Customer Satisfaction and the Impact on Customer Loyalty in the ProductNestle Indonesia in Aceh Besar

DOI:https://doi.org/10.18535/ijsrm/v12i03.em05
Khairul Rizki (1), Muhammad Adam (2), Mukhlis (3)
6001-6006
Abstract : 856
PDF : 319

The Importance of Supply Chain Management Practices in Increasing Customer Satisfaction and Customer Retention: Evidence from Saudi Arabia

DOI:https://doi.org/10.18535/ijsrm/v9i03.em04
Abdullah Ahmed (1)
2136-2151
Abstract : 772
PDF : 625

The Effect of Social CRM and Customer Orientation of Service Employee (COSE) On Customer Satisfaction

DOI:https://doi.org/10.18535/ijsrm/v13i09.em01
Annatasya Putri (1), Dr. Syafrizal, SE, ME (2), Dr. Ma’ruf, SE, M.Bus (3)
9651-9658
Abstract : 572
PDF : 88

Strategic Optimization of Website Performance through AI, Multi-Channel Integration, And CRM: An Impact Analysis on Customer Conversion, Customer Loyalty, and Business Economic Performance at Pt. XYZ

DOI:https://doi.org/10.18535/ijsrm/v13i07.em02
Hansel Christianto Kartadinata (1), Dr. M. Riza Sutjipto (2)
9310-9323
Abstract : 405
PDF : 92

CUSTOMER LOYALTY MEDIATED BY CUSTOMER SATISFACTION WITH PRODUCT QUALITY, SERVICE QUALITY AND PRICE PREDICTORS IN THE SELLING SECTOR OF C MINING MATERIALS IN ACEH BESAR DISTRICT

DOI:https://doi.org/10.18535/ijsrm/v13i02.em15
Jordiansyah (1), Muslim (2), Sorayanti Utami (3)
8487-8501
Abstract : 322
PDF : 81

Increasing Brand Loyalty Through Cultivating Brand Love

DOI:https://doi.org/10.18535/ijsrm/v12i05.em03
Alivia Andini (1), Meylani Tuti (2)
6279-6290
Abstract : 383
PDF : 221

Customer satisfaction in Luxury Hotels in Hong Kong: Investigate the role of service quality

DOI:https://doi.org/10.18535/ijsrm/v9i10.em04
Anthony Tik Tsuen Wong (1)
2436-2450
Abstract : 340
PDF : 379

Customer Perspective Towards Secondhand Clothing and Its Impact on Customer's Loyalty: The Mediating Role of Customer Satisfaction

DOI:https://doi.org/10.18535/ijsrm/v13i01.em09
Janice Felicia De Sinta Adji (1), MG Westri Kekalih Susilowati (2)
8283-8295
Abstract : 638
PDF : 606

Analysis of Promotion and Service Quality on Customer Satisfaction of the State Electricity Company (PT. PLN (Persero) Customer Service Unit of Teluk Betung Sub-District, Bandar Lampung City, Lampung Province, Indonesia

DOI:https://doi.org/10.18535/ijsrm/v12i02.em10
Galih Tegar Wicaksono (1), Muhamad Emil Rachman (2)
5925-5938
Abstract : 342
PDF : 166

From Menu to Memory: Enhancing Repurchase Intentions Through Menu Variety and Customer Experience

DOI:https://doi.org/10.18535/ijsrm/v13i02.em13
Hana Alfira (1), Dr. Meylani Tuti (2)
8463-8470
Abstract : 406
PDF : 184

AI-Powered Personalization in Salesforce: Enhancing Customer Engagement through Machine Learning Models

DOI:https://doi.org/10.18535/ijsrm/v12i08.ec06
Ravi Teja Potla (1), Vamsi Krishna Pottla (2)
1388-1420
Abstract : 1089
PDF : 740

The Influence of Service Quality and Company Image on Customer Satisfaction and Word of Mouth

DOI:https://doi.org/10.18535/ijsrm/v11i02.em01
Didik Priyo Sugiharto Sugiharto (1), Yustino Islami Almanik Almanik (2), Wiyarni Wiyarni (3)
4516-4527
Abstract : 348
PDF : 194

The Influence Of Electronic Service Quality, Perceived Value, And Perceived Price On Loyalty Through Satisfaction As A Mediating Variable On Netflix Customers In Banda Aceh City

DOI:https://doi.org/10.18535/ijsrm/v13i09.em04
Riyan Rinaldi (1), Hafasnuddin (2), Halimatussakdiah (3)
9683-9688
Abstract : 477
PDF : 76

Factors affecting customer satisfaction with life insurance service quality: A case study in Hanoi

DOI:https://doi.org/10.18535/ijsrm/v12i05.em13
Thanh Tung Hoang (1), Nguyen Thao Ly (2), Le Hoang Anh (3), Doan Nguyen Nhat Anh (4)
6428-6439
Abstract : 823
PDF : 301

Customer Satisfaction and Challenges in Online Food Delivery: A Study in Surigao del Sur

DOI:https://doi.org/10.18535/ijsrm/v13i05.em12
Kent G. Orcullo (1), James Q. Grefalde (2)
9039-9050
Abstract : 1306
PDF : 1698

An Examination of the Relationship between Perceived price Fairness on Customer Satisfaction and Loyalty in Kenyan Star-Rated Restaurants

DOI:https://doi.org/10.18535/ijsrm/v6i10.em06
Margaret Githiri (1)
EM-2018-763-770
Abstract : 572
PDF : 332

Customer Loyalty Through Retailer Brand Equity: Perspectives from Male Alcoholic Beverage Consumers

DOI:https://doi.org/10.18535/ijsrm/v10i5.m02
Ms. Lovelace Esinu Agordoh (1)
410-424
Abstract : 241
PDF : 256

Consumer Satisfaction as a Mediator of the Influence of Facilities, Price, and Taste on Repeat Purchase Intention at Mi Gacoan in Taman Sidoarjo.

DOI:https://doi.org/10.18535/ijsrm/v12i11.em11
Sandra Oktaviana (1), Fedianty Augustinah (2), Damajanti Sri Lestari (3), Andry Herawati (4), Liling Listyawati (5)
7914-7928
Abstract : 421
PDF : 146

The Influence of E-Service Quality on Online Repurchase Intentions with Variables of Satisfaction as Mediation in Cafe and Resto in The City Of Padang in the Time of he Covid-19 Pandemic

DOI:https://doi.org/10.18535/ijsrm/v9i1.em01
Maygita Karlina (1), Ma’ruf (2)
2091-2098
Abstract : 158
PDF : 157

An Examination of the Relationship between Service Quality Dimensions, Overall Internet Banking Service Quality and Customer Satisfaction

Akshya Singh, Deepti Verma, Vandana Bharti (1)
Abstract : 105
PDF : 51

A Study of Customer Delight with Special Reference to HDFC Bank In Delhi And NCR Region

DOI:https://doi.org/10.18535/ijsrm/v5i8.04
Dr. Gayatri Chopra (1)
6591-6602|
Abstract : 123
PDF : 119

The Effect of Brand, Product Completeness and Product Quality on Consumer Satisfaction and Its Impact on Repeat Orders at Srala Store

DOI:https://doi.org/10.18535/ijsrm/v13i02.em14
Syarifah Risna Arfiana (1), Mahdani (2), T. Meldi Kesuma (3)
8471-8486
Abstract : 291
PDF : 73

Market Orientation’s Effect on Customer Value, Trust, Satisfaction, and EWOM when using the MRT

DOI:https://doi.org/10.18535/ijsrm/v12i04.em12
Ramahdhani Dwi Yulianti (1), Dr. Meylani Tuti, SS., M.Pd. ,MM (2)
6217-6230
Abstract : 276
PDF : 97

Customer Attitudes towards A Public Sector Telecom Company (Bsnl) In Land Line

Dr Sreeekumar D Menon (1)
Abstract : 87
PDF : 62
1 - 25 of 54 items 1 2 3 > >>