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the The Effect of Job Responsibility, Emotional Intelligence, and Leadership on the Service Quality of Expert Staff for the People’s Representative Council of Indonesia

DOI:https://doi.org/10.18535/ijsrm/v8i10.em01
Moch. Aly Taufiq (1), R. Madhakomala (2), Yetti Supriyati (3)
1956-1963
Abstract : 159
PDF : 50 ##plugins.generic.jatsParser.publication.galley.pdf.label## : 14 XML : 40

Factors Affecting Customer Retention in Commercial Banks In Tanzania; A Case Of Azania Bank Arusha

DOI:https://doi.org/10.18535/ijsrm/v6i4.em02
Elizabeth Auniel (1), Dr. Samuel Obino Mokaya (2)
EM-2018-243-249
Abstract : 174
PDF : 276 XML : 34

CUSTOMER LOYALTY MEDIATED BY CUSTOMER SATISFACTION WITH PRODUCT QUALITY, SERVICE QUALITY AND PRICE PREDICTORS IN THE SELLING SECTOR OF C MINING MATERIALS IN ACEH BESAR DISTRICT

DOI:https://doi.org/10.18535/ijsrm/v13i02.em15
Jordiansyah (1), Muslim (2), Sorayanti Utami (3)
8487-8501
Abstract : 219
PDF : 44

Analysis of Promotion and Service Quality on Customer Satisfaction of the State Electricity Company (PT. PLN (Persero) Customer Service Unit of Teluk Betung Sub-District, Bandar Lampung City, Lampung Province, Indonesia

DOI:https://doi.org/10.18535/ijsrm/v12i02.em10
Galih Tegar Wicaksono (1), Muhamad Emil Rachman (2)
5925-5938
Abstract : 246
PDF : 102

Service Quality of domestic airlines in the face of COVID-19 in Nepal

DOI:https://doi.org/10.18535/ijsrm/v9i2.em04
Dr Gangaram Biswakarma (1), Achyut Gnawali (2)
2061-2171
Abstract : 126
PDF : 142

The Influence of Service Quality and Company Image on Customer Satisfaction and Word of Mouth

DOI:https://doi.org/10.18535/ijsrm/v11i02.em01
Didik Priyo Sugiharto Sugiharto (1), Yustino Islami Almanik Almanik (2), Wiyarni Wiyarni (3)
4516-4527
Abstract : 256
PDF : 130

Analysing the Impact of Customer Service among Taxi Drivers in the New Juaben South Municipality.

DOI:https://doi.org/10.18535/ijsrm/v7i1.em05
Richard Amoasi (1), Seth Tuffour Osei-Tutu (2), Margaret Amoasi (3)
969-977
Abstract : 90
PDF : 114

Evaluation of Free - Payment School Implementation at Senior High School / Islamic Senior High School and Vocational School in the Regency of Ogan Komering Ilir

DOI:https://doi.org/10.18535/ijsrm/v6i4.el03
Taslim . (1), Bedjo Sujanto (2), Hamidah . (3)
EL-2018-198-206
Abstract : 213
PDF : 64 XML : 35

Use of E-Filing System: Antecedents and Consequences to MSME Tax Compliance

DOI:https://doi.org/10.18535/ijsrm/v13i03.em03
Ni Made Satya Utami (1), I Ketut Setia Sapta (2), Ni Luh Gede Mahayu Dicriyani (3), Yenny Verawati (4)
8537-8552
Abstract : 479
PDF : 83

Service quality analysis and its implications – A study on tourism services in Kodaikannal

R.Christina Jeya Nithila, (1)
Abstract : 42
PDF : 86

AI Hub: Idea to Innovative Service - An AI Service Hub for the Citizens of Bangladesh to Accelerate the Implementation of Smart Bangladesh

DOI:https://doi.org/10.18535/ijsrm/v12i05.ec07
Engr. Rajib Mazumder (1), Muhammad Anwar Hossain (2)
1217-1233
Abstract : 173
PDF : 62

Challenges and Prospects of the National Health Insurance Scheme and Medical Service Delivery in The Nigerian Navy.

DOI:https://doi.org/10.18535/ijsrm/v11i04.mp08
Chukwuka I.B. (1), Mohammad N.T. (2), Chukwuka C.V. (3), Uko C.O. (4), Babalola DO. (5), Effa P.E. (6)
844-850
Abstract : 216
PDF : 41

The Effect Of Bpjs Health Policy Implementation On The Quality Of Service And Its Impact On Satisfaction And Compliance Of Bpjs Participants In Malang City

DOI:https://doi.org/10.18535/ijsrm/v9i04.em03
Diah Andriana (1)
2162-2171
Abstract : 92
PDF : 62

Service Quality and Perceived Value as Determinants of Word of Mouth via Santri Satisfaction: A Study of Islamic Boarding Schools in Jombang Regency

DOI:https://doi.org/10.18535/ijsrm/v12i12.el03
Wisnu Mahendri (1), Widji Astuti (2), Syaiful Arifin (3)
3802-3815
Abstract : 497
PDF : 53

Strategy to Optimize Quality Culture to Increase Lecturer's Commitment to Implementing Three Pillars in Higher Education

DOI:https://doi.org/10.18535/ijsrm/v12i08.el02
Hotmaulina Sihotang (1), Dr. Erni Murniarti (2)
3524-3534
Abstract : 127
PDF : 29

Perception and Aspiration on Primary Healthcare Service Quality in Puskesmas in Pati Regency Government, Central Java Province, Indonesia

DOI:https://doi.org/10.18535/ijsrm/v10i5.sh02
Doktor Suwardi (1)
1072-1078
Abstract : 116
PDF : 60

Customer satisfaction in Luxury Hotels in Hong Kong: Investigate the role of service quality

DOI:https://doi.org/10.18535/ijsrm/v9i10.em04
Anthony Tik Tsuen Wong (1)
2436-2450
Abstract : 261
PDF : 311

An Examination of the Relationship between Service Quality Dimensions, Overall Internet Banking Service Quality and Customer Satisfaction

Akshya Singh, Deepti Verma, Vandana Bharti (1)
Abstract : 72
PDF : 31

Optimizing Tour Guide Services for Visitor Satisfaction at the Jakarta National Monument

DOI:https://doi.org/10.18535/ijsrm/v13i01.gp01
Rianto (1), Surya Fadjar Boediman (2), RMW Agie Pradhipta (3)
101-107
Abstract : 326
PDF : 49

Impact of e-banking service quality on e-loyalty through interplay of e-satisfaction, an empirical evidence from commercial banks in Vietnam

DOI:https://doi.org/10.18535/ijsrm/v11i03.em5
Hai Yen Tran (1), Bao Ngoc Nguyen (2), Hoang Giang Nguyen (3)
4705-4713
Abstract : 178
PDF : 166

Outsourcing Non-Core Services in Healthcare: A Cost-Benefit Analysis

DOI:https://doi.org/10.18535/ijsrm/v12i10.mp01
Dr. Stefanos Karakolias (1)
1177-1195
Abstract : 937
PDF : 271

The Influence of Transformational Leadership, Interpersonal Communication, and Organizational Commitment of Public Service Qualityin BNP2TKI -

DOI:https://doi.org/10.18535/ijsrm/v7i6.em01
Abdul Ghofar (1), Wibowo (2), Burhanuddin Tola (3)
1171-1179
Abstract : 74
PDF : 49

Quality of Service Effect and Energy Analysis under AODV in MANET

Bhaskar babu yadav Sitesh Kumar Sinha, Deependra kumar jha (1)
Abstract : 34
PDF : 28

Customer Satisfaction and Challenges in Online Food Delivery: A Study in Surigao del Sur

DOI:https://doi.org/10.18535/ijsrm/v13i05.em12
Kent G. Orcullo (1), James Q. Grefalde (2)
9039-9050
Abstract : 295
PDF : 192

The Effect of Product Quality, Price and Promotion on the Purchase Decision of Indihome Services Pt. Telkom Indonesia (Study on Indihome Consumers in Semarang City Area)

DOI:https://doi.org/10.18535/ijsrm/v11i01.em11
Agnes May Pangestika (1), Setia Iriyanto (2), Edy Purwanto (3)
4507-4515
Abstract : 256
PDF : 162
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