The Effect of Work Engagement and Organizational Culture on Employee Performance with Job Satisfaction as A Mediating Variable at the Aceh One-Stop Integrated Service Office

Adila Shiba; Muslim A. Djalil; Amri

doi:10.18535/ijsrm/v13i08.em08

Abstract

This study aims to analyze the influence of work engagement and organizational culture on employee performance, with job satisfaction serving as a mediating variable at the Aceh Investment and One-Stop Integrated Service Agency (DPMPTSP Aceh). The research population consisted of all 149 employees at DPMPTSP Aceh, and a census sampling method was employed, ensuring that all population members were included in the sample. Data were collected through a questionnaire measured using a Likert scale and analyzed using Structural Equation Modeling (SEM) with AMOS software. The results demonstrate that work engagement has a positive influence on job satisfaction, contributing 39.6%. In comparison, organizational culture exerts an even stronger positive impact on job satisfaction, contributing 71.7%. While neither work engagement nor organizational culture significantly affects employee performance, job satisfaction plays a critical role, positively influencing employee performance by an additional 77%. Moreover, this study reveals that job satisfaction fully mediates the effects of work engagement and organizational culture on employee performance. The findings suggest that enhancing employee performance depends on fostering work engagement, promoting a positive organizational culture, and increasing job satisfaction.

Keywords

Work EngagementOrganizational CultureEmployee PerformanceJob Satisfaction

References

Abidin, A. Z. (2022). Manajemen Sumber Daya Manusia (M. Akbar (ed.)). Insight Mediatama.Google Scholar ↗
Aula, S., Hanoum, S., & Prihananto, P. (2022). Peran Manajemen Sumber Daya Manusia dalam Meningkatkan Resiliensi Organisasi: sebuah Studi Literatur. Jurnal Sains Dan Seni ITS, 11(1), D143–D148. https://doi.org/10.12962/j23373520.v11i1.67483DOI ↗Google Scholar ↗
Baron, R. M., & Kenny, D. A. (1986). The Moderator-Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations. Journal of Personality and Social Psychology, 51(6), 1173–1182.Google Scholar ↗
Darmawan. (2022). Motivasi, Kemampuan, Pengalaman, Keterlibatan, Kedisiplinan Sebagai Faktor Internal Karyawan dan Pembentukan Kinerja Karyawa. Jurnal Ilmiah Satyagraha, 5(1), 18–29.Google Scholar ↗
Fauria, A., Pananrangi, A. R., & Ismail, I. (2023). Kinerja Pegawai Negeri Sipil Pada Peningkatan Kualitas Pelayanan (S. Bahri & Juharni (eds.)). CV. Berkah Utami.Google Scholar ↗
Ferdinand, A. (2014). Structural Equation Modeling dalam Penelitian Manajemen (5th ed.). Badan Penerbit Universitas Diponegoro.Google Scholar ↗
Gallup. (2023). What Is Employee Engagement, and How Do You Improve It? Gallup.Com. https://www.gallup.com/workplace/285674/improve-employee-engagement-workplace.aspxGoogle Scholar ↗
Ghozali, I. (2018). Aplikasi analisis multivariate dengan program IBM SPSS 25 (9th ed.). Badan Penerbit Universitas Diponegoro.Google Scholar ↗
Haikal, M. F., & Pamungkas, N. D. (2024). Peningkatan Motivasi Dan Komitmen Kerja Pada Pegawai. JUBIMA: Jurnal Bintang Manajemen, 2(2), 39–49. https://doi.org/https://doi.org/10.55606/jubima.v2i2.3044DOI ↗Google Scholar ↗
Hakim, R., & Bross, N. (2016). Pengaruh kualitas kehidupan kerja dan budaya organisasi terhadap keterikatan karyawan. Jurnal Kesejahteraan Sosial, 3(1), 51–64.Google Scholar ↗
Kaswan. (2017). Psikologi industri dan organisasi : mengembangkan perilaku produktif dan mewujudkan kesejahteraan pegawai di tempat kerja. Alfabeta.Google Scholar ↗
Khasanah, S., Abduh, S., Tanti, E., & Ramli, A. H. (2021). The Effect of Organizational Culture, Job Satisfaction and Compensation Mediated By Motivaton on Women Navi’s Performance at The Indonesian Navy Headquarters. International Journal of Creative Research and Studies, 5(5), 106–115.Google Scholar ↗
Maihendra, B., Sasmita, J., & Garnasih, R. L. (2019). Pengaruh Kepemimpinan, Budaya Organisasi, Dan Beban Kerja Terhadap Keterikatan Karyawan Serta Implikasinya Terhadap Kinerja Karyawan Pada PT BANK Syariah Mandiri Kota Pekanbaru. Jurnal Economica, 7(2), 556–571.Google Scholar ↗
Marihot, Nasution, A. P., Siregar, Z. M. E., & Siregar, N. A. (2023). Does Job Satisfaction Effect The Organizational Citizenship Behavior ?: Evidence From Public Sector. Journal of Economics, Finance And Management Studies, 6(3), 1294–1298. https://doi.org/https://doi.org/10.47191/jefms/v6-i3-31DOI ↗Google Scholar ↗
Nadesan, T., & Gowthaman, J. (2021). Employee Happiness and its Relationship with Job satisfaction: An Empirical Study of Academic staff in a Selected Sri Lankan University. Asian Journal of Social Science and Management Technology, 3(1), 34–43.Google Scholar ↗
Novita, W., Beny, & Hanoky, A. (2022). Peran mediasi work engagement terhadap job satisfaction. Management and Sustainable Development Journal, 4(2), 69–82. https://doi.org/10.46229/msdj.v4i2.517DOI ↗Google Scholar ↗
Onuorah, A. N., & Okeke, N. C. (2023). Compensation Management: A Tool For Organizational Growth And Employee Performance. Advance Journal of Management and Social Sciences, 7(2), 113–133. https://aspjournals.org/Journals/index.php/ajmss/indexGoogle Scholar ↗
Pilipiec, P., Groot, W., & Pavlova, M. (2021). The Effect of an Increase of the Retirement Age on the Health, Well-Being, and Labor Force Participation of Older Workers: a Systematic Literature Review. Journal of Population Ageing, 14, 271–315. https://doi.org/https://doi.org/10.1007/s12062-020-09280-9DOI ↗Google Scholar ↗
Putri, C., Haris, A., & Darmayanti, N. (2022). Pengaruh Kepuasan Kerja dan Hubungan Atasan-Bawahan terhadap Stres Kerja Karyawan PT Central Mega Kencana. Journal of Education, Humaniora and Social Sciences, 5(2), 1478–1488. https://doi.org/https://doi.org/10.34007/jehss.v5i2.1342DOI ↗Google Scholar ↗
Ramadhan, A., Wahyuni, P., & Mardiana, T. (2021). The Effect of Employee Engagement Dimensions on the Performance of Non-PNS Employees Social Services, Women’s Empowerment and Child Protection, Bantul Regency, Special Region of Yogyakarta. Dialektika : Jurnal Ekonomi Dan Ilmu Sosial, 6(1), 26–34. https://doi.org/https://doi.org/10.36636/dialektika.v6i1.457DOI ↗Google Scholar ↗
Robbins, S. P., & Judge, T. A. (2017). Essential of Organisational Behaviour (14th ed.). Pearson.Google Scholar ↗
Sari, M. (2021). Pengaruh Employee Engagement Terhadap Kinerja Pegawai Melalui Komitmen Organisasi Sebagai Variabel Intervening Di Bagian Rawat Jalan Rsud H. Abdul Manap Kota Jambi. Jurnal Manajemen Terapan Dan Keuangan, 10(3), 567–580.Google Scholar ↗
Schaufeli, W., & Bakker, A. (2004). Utrecht Work Enggament Scale (UWES) (Issue December). Occupational Healt Psychology Unit Utrecht Univerity.Google Scholar ↗
Wahyudin, H. (2022). Budaya Organisasi. Multiverse: Open Multidisciplinary Journal, 1(2), 51–56.Google Scholar ↗
Wangidjaja, F., & Edalmen. (2024). Faktor-Faktor yang Mempengaruhi Kepuasan Kerja Karyawan pada PT XYZ. Jurnal Manajerial Dan Kewirausahaan, 6(2), 333–342. https://doi.org/10.24912/jmk.v6i2.29836DOI ↗Google Scholar ↗
Widodo, M. K. (2022). Pengaruh motivasi kerja dan kepuasan kerja terhadap kinerja guru pada Madrasah Tsanawiyah se-Kota Malang. Universitas Islam Negeri Maulana Malik Ibrahim.Google Scholar ↗

[refR-1] Abidin, A. Z. (2022). Manajemen Sumber Daya Manusia (M. Akbar (ed.)). Insight Mediatama.Google Scholar ↗

[refR-2] Aula, S., Hanoum, S., & Prihananto, P. (2022). Peran Manajemen Sumber Daya Manusia dalam Meningkatkan Resiliensi Organisasi: sebuah Studi Literatur. Jurnal Sains Dan Seni ITS, 11(1), D143–D148. https://doi.org/10.12962/j23373520.v11i1.67483DOI ↗Google Scholar ↗

[refR-3] Baron, R. M., & Kenny, D. A. (1986). The Moderator-Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations. Journal of Personality and Social Psychology, 51(6), 1173–1182.Google Scholar ↗

[refR-4] Darmawan. (2022). Motivasi, Kemampuan, Pengalaman, Keterlibatan, Kedisiplinan Sebagai Faktor Internal Karyawan dan Pembentukan Kinerja Karyawa. Jurnal Ilmiah Satyagraha, 5(1), 18–29.Google Scholar ↗

[refR-5] Fauria, A., Pananrangi, A. R., & Ismail, I. (2023). Kinerja Pegawai Negeri Sipil Pada Peningkatan Kualitas Pelayanan (S. Bahri & Juharni (eds.)). CV. Berkah Utami.Google Scholar ↗

[refR-6] Ferdinand, A. (2014). Structural Equation Modeling dalam Penelitian Manajemen (5th ed.). Badan Penerbit Universitas Diponegoro.Google Scholar ↗

[refR-7] Gallup. (2023). What Is Employee Engagement, and How Do You Improve It? Gallup.Com. https://www.gallup.com/workplace/285674/improve-employee-engagement-workplace.aspxGoogle Scholar ↗

[refR-8] Ghozali, I. (2018). Aplikasi analisis multivariate dengan program IBM SPSS 25 (9th ed.). Badan Penerbit Universitas Diponegoro.Google Scholar ↗

[refR-9] Haikal, M. F., & Pamungkas, N. D. (2024). Peningkatan Motivasi Dan Komitmen Kerja Pada Pegawai. JUBIMA: Jurnal Bintang Manajemen, 2(2), 39–49. https://doi.org/https://doi.org/10.55606/jubima.v2i2.3044DOI ↗Google Scholar ↗

[refR-10] Hakim, R., & Bross, N. (2016). Pengaruh kualitas kehidupan kerja dan budaya organisasi terhadap keterikatan karyawan. Jurnal Kesejahteraan Sosial, 3(1), 51–64.Google Scholar ↗

[refR-11] Kaswan. (2017). Psikologi industri dan organisasi : mengembangkan perilaku produktif dan mewujudkan kesejahteraan pegawai di tempat kerja. Alfabeta.Google Scholar ↗

[refR-12] Khasanah, S., Abduh, S., Tanti, E., & Ramli, A. H. (2021). The Effect of Organizational Culture, Job Satisfaction and Compensation Mediated By Motivaton on Women Navi’s Performance at The Indonesian Navy Headquarters. International Journal of Creative Research and Studies, 5(5), 106–115.Google Scholar ↗

[refR-13] Maihendra, B., Sasmita, J., & Garnasih, R. L. (2019). Pengaruh Kepemimpinan, Budaya Organisasi, Dan Beban Kerja Terhadap Keterikatan Karyawan Serta Implikasinya Terhadap Kinerja Karyawan Pada PT BANK Syariah Mandiri Kota Pekanbaru. Jurnal Economica, 7(2), 556–571.Google Scholar ↗

[refR-14] Marihot, Nasution, A. P., Siregar, Z. M. E., & Siregar, N. A. (2023). Does Job Satisfaction Effect The Organizational Citizenship Behavior ?: Evidence From Public Sector. Journal of Economics, Finance And Management Studies, 6(3), 1294–1298. https://doi.org/https://doi.org/10.47191/jefms/v6-i3-31DOI ↗Google Scholar ↗

[refR-15] Nadesan, T., & Gowthaman, J. (2021). Employee Happiness and its Relationship with Job satisfaction: An Empirical Study of Academic staff in a Selected Sri Lankan University. Asian Journal of Social Science and Management Technology, 3(1), 34–43.Google Scholar ↗

[refR-16] Novita, W., Beny, & Hanoky, A. (2022). Peran mediasi work engagement terhadap job satisfaction. Management and Sustainable Development Journal, 4(2), 69–82. https://doi.org/10.46229/msdj.v4i2.517DOI ↗Google Scholar ↗

[refR-17] Onuorah, A. N., & Okeke, N. C. (2023). Compensation Management: A Tool For Organizational Growth And Employee Performance. Advance Journal of Management and Social Sciences, 7(2), 113–133. https://aspjournals.org/Journals/index.php/ajmss/indexGoogle Scholar ↗

[refR-18] Pilipiec, P., Groot, W., & Pavlova, M. (2021). The Effect of an Increase of the Retirement Age on the Health, Well-Being, and Labor Force Participation of Older Workers: a Systematic Literature Review. Journal of Population Ageing, 14, 271–315. https://doi.org/https://doi.org/10.1007/s12062-020-09280-9DOI ↗Google Scholar ↗

[refR-19] Putri, C., Haris, A., & Darmayanti, N. (2022). Pengaruh Kepuasan Kerja dan Hubungan Atasan-Bawahan terhadap Stres Kerja Karyawan PT Central Mega Kencana. Journal of Education, Humaniora and Social Sciences, 5(2), 1478–1488. https://doi.org/https://doi.org/10.34007/jehss.v5i2.1342DOI ↗Google Scholar ↗

[refR-20] Ramadhan, A., Wahyuni, P., & Mardiana, T. (2021). The Effect of Employee Engagement Dimensions on the Performance of Non-PNS Employees Social Services, Women’s Empowerment and Child Protection, Bantul Regency, Special Region of Yogyakarta. Dialektika : Jurnal Ekonomi Dan Ilmu Sosial, 6(1), 26–34. https://doi.org/https://doi.org/10.36636/dialektika.v6i1.457DOI ↗Google Scholar ↗

[refR-21] Robbins, S. P., & Judge, T. A. (2017). Essential of Organisational Behaviour (14th ed.). Pearson.Google Scholar ↗

[refR-22] Sari, M. (2021). Pengaruh Employee Engagement Terhadap Kinerja Pegawai Melalui Komitmen Organisasi Sebagai Variabel Intervening Di Bagian Rawat Jalan Rsud H. Abdul Manap Kota Jambi. Jurnal Manajemen Terapan Dan Keuangan, 10(3), 567–580.Google Scholar ↗

[refR-23] Schaufeli, W., & Bakker, A. (2004). Utrecht Work Enggament Scale (UWES) (Issue December). Occupational Healt Psychology Unit Utrecht Univerity.Google Scholar ↗

[refR-24] Wahyudin, H. (2022). Budaya Organisasi. Multiverse: Open Multidisciplinary Journal, 1(2), 51–56.Google Scholar ↗

[refR-25] Wangidjaja, F., & Edalmen. (2024). Faktor-Faktor yang Mempengaruhi Kepuasan Kerja Karyawan pada PT XYZ. Jurnal Manajerial Dan Kewirausahaan, 6(2), 333–342. https://doi.org/10.24912/jmk.v6i2.29836DOI ↗Google Scholar ↗

[refR-26] Widodo, M. K. (2022). Pengaruh motivasi kerja dan kepuasan kerja terhadap kinerja guru pada Madrasah Tsanawiyah se-Kota Malang. Universitas Islam Negeri Maulana Malik Ibrahim.Google Scholar ↗